LibAnswers

LibAnswers

Springshare
+
+

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About

Engage your guests the way a movie engages its audience. Chatbot and Messenger web widget for hotel's website. Get to know your website visitors. Let them chat with you when visiting your hotel’s website and continue communication after they leave the page. Turn every lead into a guest. Save time of your staff and drive Direct Bookings. Know your guests the moment they book a room, from any booking channel. Check their preferences and interests and start building a relationship before their arrival. Send special wine tour offer to a wine lover, or surprise an art lover with complimentary tickets to a nearby gallery. Communicate with your guests in real time. Use social messaging (like Facebook Messenger and Whatsapp) and SMS texts to solve their problems, answer their questions and offer highly personalized and curated experiences. 13% of chat inquiries end up with a Direct Booking.

About

Ensure your users get the answers they need, whenever and wherever. Embed LibChat and "Ask Us" widgets into any webpage, manage all social media communication, and take control of your institutional knowledge with a powerful ticketing system and FAQ builder. LibAnswers does it all, with detailed statistics to boot! It's as easy as answering a ticket or a question in LibAnswers - all point-and-click operations. Apply Filters across any social channels to stay on top of all active conversations. Flag posts for followups and deletions. LibAnswers has everything you need for effective monitoring of social channels. Used by thousands of libraries worldwide - either individually or in a consortial resource sharing setting - LibChat is the ideal chat reference tool. Comprehensive chat functionality, many embedding options, and integrated reference and helpdesk workflows make LibChat an easy choice.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels interested in a software solution to get more direct bookings and capture guest and prospect details and grow data base

Audience

Library Management platform for communities

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Genuyn
Founded: 2017
United Kingdom
genuyn.com

Company Information

Springshare
www.springshare.com

Alternatives

Alternatives

AnswerWise

AnswerWise

Oxynus Technologies
SABA Chatbot

SABA Chatbot

SABA Hospitality
AnswerDash

AnswerDash

CloudEngage

Categories

Guest Messaging Supported

Categories

Library Management Supported

Library Management Features

Acquisition Management Not Supported
Barcode Scanning Not Supported
Barcoding / RFID Not Supported
Catalog Management Not Supported
Church Libraries Supported
Circulation Management Not Supported
Fee Collection Not Supported
Inventory Management Supported
Law Libraries Supported
OPAC Not Supported
Patron Management Not Supported
Periodicals Management Not Supported
Private Libraries Supported
Public Libraries Supported
Reserve Shelf Management Not Supported
School Libraries Supported
Search Supported
Self Check-in / Check-Out Not Supported
Serials Management Not Supported

Integrations

Google Business Messages Supported

Integrations

Google Business Messages Not Supported
Claim Genuyn and update features and information
Claim Genuyn and update features and information
Claim LibAnswers and update features and information
Claim LibAnswers and update features and information