GenticFlow

GenticFlow

GenticFlow Ltd.
Hexnode UEM

Hexnode UEM

Mitsogo Inc
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About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

About

Hexnode, the enterprise software division of Mitsogo Inc., is a Unified Endpoint Management solution with cross-platform functionalities. Hexnode supports all major operating systems, including iOS, iPadOS, Android, Windows, macOS, tvOS, Linux, ChromeOS, visionOS, Apple TV, Android TV, and fireOS, and offers out-of-the-box enrollment methods. The entire device lifecycle, starting from enrollment to device retirement, can be monitored and managed from a unified console. Features such as automated device enrollment, geofencing, Remote Monitoring and Management, patch management, and a simple and intuitive UI makes it the perfect tool for device management. In addition, Hexnode offers a wealth of tools perfect for today's increasingly mobile, modern teams, which includes an intuitive dashboard for greater visibility and control over mobile devices across the enterprise, web filtering for security, location tracking, and so much more.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Audience

Modern organizations that allow mobile devices in their corporate network.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.3 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • All the functionalities work perfectly and ease of access! Customer Support is very quick and helpful.
  • The layout of the portal as well as the knowledge articles provided for enrolling and managing devices are clear, easy to navigate, and even easier to ask for support with their built-in live chat function.
  • - Support for all platforms. - Good BYOD support. - Allows installation of custom apps. - Can create role specific policies for apps by job title.

Cons

  • Nothing yet!
  • Nothing to complain about really! The pricing is a little steep for Enterprise features per device but it comes with great value.
  • - No software patch management. - Custom apps can have issues installing.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

Company Information

Mitsogo Inc
Founded: 2013
United States
www.hexnode.com

Alternatives

Nizlo

Nizlo

Cloud 84 Holdings

Alternatives

Iru

Iru

Iru (formerly Kandji)

Categories

RMM Supported

Categories

RMM Features

Deployment Management Not Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Not Supported
Remediation Management Not Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

Kiosk Features

Activity Reservations Not Supported
Digital Signature Supported
License Management Supported
Onsite Printing Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

Mobility Features

App Management Supported
Barcode Scanning Not Supported
Compliance Management Supported
Content Management Supported
Data Collection Not Supported
Data Management Supported
File Management Supported
Forms Automation Not Supported
Mobile Messaging Not Supported
Remote Access Supported
Remote Systems Monitoring Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Not Supported
Automatic Scans Not Supported
Compliance Management Supported
Custom Patches Not Supported
Dashboard Not Supported
Network Wide Management Not Supported
Patch Prioritization Supported
Patch Testing Not Supported
Remote Access/Control Supported
Vulnerability Scanning Not Supported

Integrations

Freshservice Supported
Google Workspace Supported
Microsoft Entra ID Supported
Okta Supported
Zendesk Supported
Autotask PSA Supported
Bitdefender GravityZone Supported
Check Point Mobile Security Not Supported
FileBrowser Professional Not Supported
Freshdesk Supported
Hexnode IdP Not Supported
Hexnode XDR Not Supported
Jira Service Management Supported
Microsoft Azure Not Supported
Model Context Protocol (MCP) Supported
Resmo Not Supported
SOCLY.io Not Supported
SentinelOne Singularity Supported
TOPdesk Supported
Vanta Not Supported

Integrations

Freshservice Supported
Google Workspace Supported
Microsoft Entra ID Supported
Okta Supported
Zendesk Supported
Autotask PSA Not Supported
Bitdefender GravityZone Not Supported
Check Point Mobile Security Supported
FileBrowser Professional Supported
Freshdesk Not Supported
Hexnode IdP Supported
Hexnode XDR Supported
Jira Service Management Not Supported
Microsoft Azure Supported
Model Context Protocol (MCP) Not Supported
Resmo Supported
SOCLY.io Supported
SentinelOne Singularity Not Supported
TOPdesk Not Supported
Vanta Supported
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