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About

Discover the features that power the new standard for team communication. After signing up, all basic features can be used on iOS, Android, and desktop devices. In addition, Gemvision is compatible with many currently available smart glasses that run on Android. Are you ready for more? Real-time augmented instructions, live on-screen drawing, or screencasting with colleagues. Let's finish every job you start. Watch with multiple viewers through the eyes of the person wearing the smart glasses, set up a conference call with multiple users, or use this feature for your own specific needs involving multiple users working together, using all the augmented in-call functionalities. Call someone that is not a member of your organization. You can still use every augmented call feature of the platform. Create a link in a few steps, and share it through mail or even Whatsapp. This feature allows you to quickly connect to people that do not need to be in your environment.

About

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Professionals and enterprises seeking a solution to streamline their workforce, improve team communication and optimize their services

Audience

Field Service, Call Center, Contact Center, Manufacturing

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€100 per month
Free Version
Free Trial

Pricing

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Help Lightning has an instant live chat, which many customers use for contacting the management. Two, Help Lightning has no complexity; therefore, suitable for even people with less IT skills. The design that Help Lightning has is friendly and colorful.

Cons

  • I have screened Help Lightning and no flaw or operational mistake I have discovered. The purpose for this program is attained ASAP.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gemvision
Netherlands
www.gemvision.io/features/

Company Information

Help Lightning
Founded: 2016
United States
helplightning.com

Alternatives

Acty

Acty

ICONA SRL

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce
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