Inteam

Inteam

Inconcert
+
+

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About

Make employee attendance sheets adapted to the latest work regulations: hours of entry, exit and overtime or complementary hours performed. It includes the management and creation of shifts, vacations, absences. Obtaining reports that will facilitate the organization of your work team and an efficient way of working. Any company (large or small) can keep track of schedules. You only need a tablet so that your employees through a code can be registered upon entry and exit. You can register with other systems such as QR code or fingerprint reader. Management of shifts, vacations, holidays. Shift calendar for the worker. Creation of different work centers for the same company (different headquarters, offices, shops, works, etc.) Multiple listings: lists of absences, shifts, vacation control, list to attach to payroll and others. Introduction of assistance parts manually or through convenient clocking systems that do not require complicated hardware .

About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

For Spanish SMEs looking for an accounting software to run billing payroll, and management of hotel

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Gábilos
Founded: 2012
Spain
www.gabilos.com

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
AgentTime

AgentTime

Portage Communications
All Hours

All Hours

Spica

Categories

Accounting Supported

Categories

Accounting Features

Accounts Payable Not Supported
Accounts Receivable Supported
Bank Reconciliation Not Supported
Billing & Invoicing Supported
Cash Management Not Supported
CPA Firms Not Supported
Cryptocurrency Support Not Supported
Expense Tracking Not Supported
Fixed Asset Management Not Supported
Fund Accounting Not Supported
General Ledger Not Supported
Government Not Supported
Multi-Currency Not Supported
Nonprofits Not Supported
Payroll Management Supported
Project Accounting Not Supported
Purchase Orders Not Supported
Tax Management Not Supported

Integrations

Inagent Not Supported
Inconcert Not Supported
Inconnect Not Supported
Infunnel Not Supported
Inspeech Not Supported

Integrations

Inagent Supported
Inconcert Supported
Inconnect Supported
Infunnel Supported
Inspeech Supported
Claim Gábilos and update features and information
Claim Gábilos and update features and information
Claim Inteam and update features and information
Claim Inteam and update features and information