InteamInconcert
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Related Products
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About
Make employee attendance sheets adapted to the latest work regulations: hours of entry, exit and overtime or complementary hours performed. It includes the management and creation of shifts, vacations, absences. Obtaining reports that will facilitate the organization of your work team and an efficient way of working. Any company (large or small) can keep track of schedules. You only need a tablet so that your employees through a code can be registered upon entry and exit. You can register with other systems such as QR code or fingerprint reader. Management of shifts, vacations, holidays. Shift calendar for the worker. Creation of different work centers for the same company (different headquarters, offices, shops, works, etc.) Multiple listings: lists of absences, shifts, vacation control, list to attach to payroll and others. Introduction of assistance parts manually or through convenient clocking systems that do not require complicated hardware .
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About
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
For Spanish SMEs looking for an accounting software to run billing payroll, and management of hotel
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Audience
Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGábilos
Founded: 2012
Spain
www.gabilos.com
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Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam
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Categories |
Categories |
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Accounting Features
Accounts Payable
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
Cash Management
CPA Firms
Cryptocurrency Support
Expense Tracking
Fixed Asset Management
Fund Accounting
General Ledger
Government
Multi-Currency
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management
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Integrations
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
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