Salesforce Agentforce CommunicationsSalesforce
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Related Products
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About
GPTfy is an Agentforce alternative built 100% natively on Salesforce, fully declarative for organizations looking for an enterprise grade AI platform. It enables businesses to build, deploy, and manage autonomous AI agents without relying on external servers or disconnected tools. Designed for enterprises that prioritize governance, flexibility, and speed, GPTfy helps organizations scale Agentic AI adoption securely while maintaining full visibility and control.
GPTfy combines BYOM flexibility, prompt-driven automation, AI agents, and deep Salesforce integration in one unified platform. Teams can converse with Salesforce to log emails, update records, generate intelligent responses, summarize data, automate workflows, execute CRUD operations, and leverage RAG-based knowledge retrieval directly within Salesforce.
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About
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprise looking for Agentforce Alternative, Built 100% Native on Salesforce.
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Audience
Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$20 per user per month
Free Version
Free Trial
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Pricing
$325 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGPTfy
Founded: 2023
United States
gptfy.ai/
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Salesforce
ChatGPT
Claude
Collate
ElevenLabs
Microsoft Copilot
Perplexity
Slack
Snowflake
Twilio
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Integrations
Salesforce
ChatGPT
Claude
Collate
ElevenLabs
Microsoft Copilot
Perplexity
Slack
Snowflake
Twilio
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