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About

FuseBase is the AI-native client portal and client collaboration platform for client-facing businesses and teams. Clients already have AI. They can complete more routine work themselves, faster and cheaper than before. That changes what agencies, consultants, professional services firms, sales teams, customer success teams, support teams, RevOps, onboarding, implementation, and operations teams must deliver next: finished outcomes, visible progress, reliable delivery, fewer things clients have to manage, and trusted expertise. FuseBase helps teams move from legacy portals, scattered tools, and manual service delivery to AI-native client operations. Use FuseBase to create branded client portals, secure workspaces, onboarding hubs, deal rooms, approvals, knowledge bases, workflows, dashboards, client-facing apps, and AI-assisted operations in one governed foundation.

About

Use FuseDesk to interact with incoming leads. Automate onboarding of new clients. Templates and workflow automation free your agents to spend time where it matters. Templates speed up and personalize your support. Populate them with merge fields from the contact record. FuseDesk connects with your favorite CRM. Infusionsoft by Keap, ActiveCampaign, and more. Ask about our powerful, simple integrations! Focus on your customers, not your software. Try FuseDesk absolutely free. No credit cards. No time limit. No obligations. You’re going to love FuseDesk, the new way to helpdesk.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams around the world

Audience

Help Desk solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$32
FuseBase is free for teams and individuals. Contact sales for a customized pricing quote.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.4 / 5
features 4.5 / 5
design 4.5 / 5
support 4.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Nothing. it's a terrible interface with virtually no customer support and It's personally been an on-going nightmare for me.
  • I have a lot of notes, draft email, random thoughts. this product lets me consolidate all of that into a single repository. Love It.
  • Makes it very easy to capture visuals for future reference and updates are frequent enough i.e. it keeps up with current tech.
  • Excellent solution to keep all the knowledge of your team together in one place. The editor is powerful, easy to use and it looks good. It has all the advanced features regarding formatting, attachments, dealing with files, video, audio, etc. Better than any other editor. Sharing notes (even with your own branding) is extremely fast and convenient. The web clipper works well-enough to be comparable to Evernote. You can import all your Evernote notes in a single click.
  • Nimbus is the most versatile, including many useful templates to increase productivity and provide a large number of different use cases.

Cons

  • Worst experience I've ever had with a softeware company. I have been begging them for months to cancel my subscription on an account I no longer have access to but they never respond. Yesterday I got a $70 charge and finally had enough. (It's been over $250) I asked for a refund and they offered me credit for a product I don't like or want and will never use. Buyer beware.
  • Some additional capability around working within a table you may have created to managed cell size and free rows/columns.
  • Can be a bit clunky at times, but nothing to seriously worry about.
  • The native Mac app is slow and sluggish. The webApp works better and provides better search results.
  • When using a smaller window, you must scroll horizontally to view the rest of the text. A bit annoying, but I believe they will be updated in the future.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

FuseBase
Founded: 2014
United States
thefusebase.com

Company Information

FuseDesk
Founded: 2009
United States
www.fusedesk.com

Alternatives

Notejoy

Notejoy

Monki Labs

Alternatives

Notion

Notion

Notion Labs
Noodle

Noodle

Vialect
HelpDesk

HelpDesk

HelpDesk.com

Categories

Categories

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Note-Taking Features

Categories / Organization
Clip From Web
Document Scanning
Formatting / Markdown
Handwriting
Hyperlinking
Image Insertion
List/Checklist Creation
Printing
Search
Sharing / Collaboration
Syncing
Templates
Voice Notes

Productivity Features

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Task Management Features

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

AccessAlly
ActiveCampaign
Asana
Facebook
HubSpot CRM
Keap
Shift
Slack
Stackreaction
monday AI work platform

Integrations

AccessAlly
ActiveCampaign
Asana
Facebook
HubSpot CRM
Keap
Shift
Slack
Stackreaction
monday AI work platform
Claim FuseBase and update features and information
Claim FuseBase and update features and information
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