Fuse IM vs. Rake Comparison


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About It's much more than chat software. Install live chat on your website and connect your channels to start engaging customers instantly. Simplify communications from a shared inbox for a better experience for the whole team and customers alike. Every visitor on your site is a potential customer. Be there for them when they can't find what they need. Capture leads when your team are away. It's faster, easier and more natural relationships with customers using messaging to boost customer experience and satisfaction. Break down barriers between you and your customers over email or phone. Customers are more likely to give feedback when live chat is available. Match your brand and make chat your own by customizing the position, colours, office hours and more. Proactive chat using prompts to guide or assist visitors. Ask for feedback, help with pricing or ask for questions at just the right moment.	About Rake replaces LiveChat and similar website chat applications. Rake replaces Slack and similar work messaging applications. Rake is a connected, infinitely searchable chat and messaging platform. Rake is omnichannel first to help you connect everywhere with everyone. Studies show that live chat on your website improves lead conversion by up to 4x. Rake's customizable chat widgets for your websites and landing pages require a minimal javascript implementation and do not slow down web page-load or performance. Plugins are available for popular CMS and eCommerce platforms. View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Live Chat solution that helps businesses with sales and support	Audience Chat and Collaboration platform for companies
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15 per month Free Version Supported Free Trial Supported	Pricing $4/month/user 3 plans - Starter (free up to 4 Users) Team & Professional. Prices range from $4 to $7 per month per User. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Fuse IM Founded: 2015 United Kingdom www.fuse.chat/	Company Information Rake United States www.rake.ai/
Alternatives Crisp	Alternatives WordRake Wordrake
eGain Chat eGain	Bitrix24
Now4real	Crisp
HelpCrunch	Saysimple
ProProfs Chat ProProfs View All	Social Intents View All
Categories Live Chat Supported	Categories Collaboration Supported Conversational Support Supported Customer Communications Management Supported Internal Communications Supported Knowledge Management Supported Live Chat Supported Task Management Supported Team Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Project Management Not Supported Real Time Editing Not Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Not Supported Event Calendar Not Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Not Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Not Supported Collaboration Supported Content Management Supported Decision Tree Not Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Task Management Features Collaboration Supported Create Subtasks Not Supported Gamification Not Supported Gantt Charts Not Supported Mobile Access Supported Percent-Complete Tracking Not Supported Progress Tracking Supported Recurring Tasks Not Supported Reporting/Analytics Supported Spreadsheet View Not Supported Task Board View Supported Task Planning Supported Task Scheduling Supported Task Tracking Supported Time Tracking Not Supported To-Do List View Not Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Not Supported Voice Calling Not Supported
Integrations Facebook Supported WhatsApp Supported Facebook Messenger Supported NiCE CXone Mpower Not Supported Stackreaction Not Supported Twilio Not Supported X (Twitter) Supported Zapier Not Supported View All 4 Integrations	Integrations Facebook Supported WhatsApp Supported Facebook Messenger Not Supported NiCE CXone Mpower Supported Stackreaction Supported Twilio Supported X (Twitter) Not Supported Zapier Supported View All 6 Integrations
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