Freshdesk

Freshdesk

Freshworks
LessonBridge

LessonBridge

Secutor Solutions
+
+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Industries: Professional services providers, Real estate, Healthcare, Insurance

Audience

Manufacturing, Petro-Chemical, Construction, Project Management and DoD contractors

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15.00/month/user
Free Version
Free Trial

Pricing

$8/user/month
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Freshworks
Founded: 2010
United States
www.freshworks.com/freshdesk/

Company Information

Secutor Solutions
Founded: 2008
United States
www.secutorsolutions.com/lessonbridge-info

Alternatives

Alternatives

Lessonflow

Lessonflow

Lessons Learned Solutions
Freshservice

Freshservice

Freshworks
Problem Solver

Problem Solver

Omnex Systems
Countersoft Gemini

Countersoft Gemini

CounterSoft

Categories

Categories

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Project Management Features

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Project Management Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Integrations

Airim
AlertOps
AskNicely
Benchmark Email
Certainly
DNIF HYPERCLOUD
Desktop.com
DronaHQ
Flow.ai
Hootsuite
HubSpot Marketing Hub
Hubstaff
Leo
Magento
Planhat
Qualimero
Toky
WP-Chatbot
Xima Cloud Contact Center
Xplenty

Integrations

Airim
AlertOps
AskNicely
Benchmark Email
Certainly
DNIF HYPERCLOUD
Desktop.com
DronaHQ
Flow.ai
Hootsuite
HubSpot Marketing Hub
Hubstaff
Leo
Magento
Planhat
Qualimero
Toky
WP-Chatbot
Xima Cloud Contact Center
Xplenty
Claim Freshdesk and update features and information
Claim Freshdesk and update features and information
Claim LessonBridge and update features and information
Claim LessonBridge and update features and information