FreePBX

FreePBX

Sangoma Technologies
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About

The “Free” in FreePBX stands for Freedom. That’s because FreePBX, the world’s most popular open source IP PBX, gives users the tools to build a phone system tailored to their needs. Discover the power of open source communications. Take a look at all the built-in features FreePBX has to offer and start building your phone system. Transform your FreePBX install into a robust Unified Communications system with commercial modules from Sangoma and other add-ons for FreePBX. Visit the Knowledge Base on the FreePBX Wiki! Or let FreePBX experts assist with support for installing FreePBX, updating, troubleshooting, and beyond. Completely free to download and use, the power of FreePBX comes from a global community of developers who ensure it remains a high compatibility and customizable platform with all the key features needed to build a scalable business phone system on any budget.

About

Our transcription solution utilises large language models to perform high quality transcriptions of call recordings and optionally renders a summarisation of the call. We offload the processing, and render fast and accurate results with almost no load on your switch. Generally this transcription is performed overnight as a batch process, but it doesn't have to be and some clients run it as soon as the recording drops. We support a number of different models to provide different levels of language support, accuracy and features, but these do come with varying costs. We are constantly evaluating newer models and make them available on the platform if they bring unique benefits. Diarization is supported in some languages, and provides effective analysis of callers on any call, highlighting caller in the transcript but also providing very detailed word by word breakdown within the output file allowing far better secondary analysis of the call.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a completely free open source PBX system

Audience

GEN's transcription solution is designed for businesses using Asterisk and FreePBX who require accurate, customizable voice-to-text conversion for customer support, compliance monitoring, and data analysis, particularly in industries like telecommunications, customer service, and compliance-driven sectors

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

£10
For 30 hours of transcription. Prices vary depending on language and diarization options.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 1.0 / 5
features 5.0 / 5
design 5.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Have used FreePBX since 2007 and reliable and stable PBX, since then Sangoma have added lots of new features that any business could use. I think as in a free system, FreePBX is great if you have technical knowledge to set it up.

Cons

  • I can't say I have ever used their support, but seem lots more expensive than big vendors like Cisco for support. I am sure to compete in this arena they will improve the support model. The system is good, so might not need support most answers are found online. The only reason for support are bugs that may come up.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sangoma Technologies
Founded: 1984
Canada
www.freepbx.org

Company Information

GEN
Founded: 1992
United Kingdom
www.gen.uk

Alternatives

Alternatives

MAI-Transcribe-2

MAI-Transcribe-2

Microsoft AI
Asterisk

Asterisk

Sangoma Technologies
SIPStation

SIPStation

Sangoma
MAI-Transcribe-1.5

MAI-Transcribe-1.5

Microsoft AI

Categories

Categories

Transcription Features

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Integrations

AWS Marketplace
Asterisk
Azure Marketplace
CRMTiger
Coeo
DID Logic
DIDforSale
Dynamics Telephony
FlyNumber
FreePBX
GTranscribe
ICTBroadcast
NetThunder
Oreka TR
PBXDom
SIP.US
SIPStation
Syncro
Telnyx
Wiretap Telecom

Integrations

AWS Marketplace
Asterisk
Azure Marketplace
CRMTiger
Coeo
DID Logic
DIDforSale
Dynamics Telephony
FlyNumber
FreePBX
GTranscribe
ICTBroadcast
NetThunder
Oreka TR
PBXDom
SIP.US
SIPStation
Syncro
Telnyx
Wiretap Telecom
Claim FreePBX and update features and information
Claim FreePBX and update features and information
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Claim GTranscribe and update features and information