Franz vs. SweetHawk Comparison


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About Get back on top of your messaging. Franz is your messaging app for WhatsApp, Facebook Messenger, Slack, Telegram and many many more. Franz supports a great variety of business and private messaging & chat services like Slack, WhatsApp, WeChat, Messenger, Telegram, Google Hangouts, Skype, Zendesk and many more. It does not matter if you just want to keep in touch with your friends or are managing a multi-seat customer care team. Franz got you covered.	About Thousands of organizations trust SweetHawk, the #1 Zendesk app partner, to unlock even more value from their Zendesk investment. SweetHawk's best-in-class, simple yet powerful Zendesk apps can be used to build workflow & automation processes to extend the functionality of Zendesk and enable many use cases that might not otherwise be possible. Since 2015, SweetHawk has been a leading force in the Zendesk marketplace, developing over 15 top-tier workflow apps. Exclusively dedicated to Zendesk, our laser focus has translated to thousands of 5-star reviews and empowered hundreds of thousands of agents. Our tasks app lets you automate task lists and workflows for project management, change management, HR processes, and more. Say goodbye to confusing and manual tasks workflows and welcome increased productivity. You can easily create flexible, enforceable, and auditable approvals for any Zendesk workflow. From sales to support, you can now ensure that all approvals are processed.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Anyone who wants an all-in-one messaging app to use one app for all messaging services	Audience Teams and businesses in need of a tool to build workflows, manage automation processes, and improve productivity
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $3.99 per month Or $2.99 per month if billed annually Free Version Supported Free Trial Not Supported	Pricing $10 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 2.5 / 5 design 2.0 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros It's still valid for occasional use if you have patience and use quite a few messaging apps. It's still an app that lets you have several messaging tools at once from the same interface, and if you're patient and not in a hurry, I suppose it's relatively usable. The free version gave me the ability to have 3 messaging apps in one place, to see notifications for each, the ability to switch quickly between apps and sync with my phone and other devices. There was a 10 second wait before messages opened if you hadn't been on the app for a while. This was annoying, but not worth paying $4 a month to remove. Cons With the latest version, it practically forces you to buy the paid version, since it imposes wait times to open the application. I might buy the paid version if this one weren't so resource-intensive and slowing down the entire operating system, but I'm not going to pay for a clearly degraded application full of bloatware. What I liked about Franz was its speed; even before the latest version, it was getting worse and worse, but now it's literally unbearable. It's much better to use the applications separately. Sometimes the messaging apps would glitch and you would have to disconnect and then reconnect the service. Worse, they've increased the penalties for using the free version. I wasn't prepared to subscribe, because all the additional features in the professional version were unnecessary to me. Now they've made the free app unusable, a cynical downgrade. Now, free users have to wait 15 seconds to revisit Franz every single time they navigate away for more than a minute. The messenger apps don't automatically open when the wait is up. You have to click to continue. In practice this adds 20 seconds every time I go to check a notification, which is wasting around half an hour a day. I won't be using Franz any more. As soon as I have a moment to find an alternative, I'll delete it gladly.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Franz Austria meetfranz.com	Company Information SweetHawk Founded: 2015 sweethawk.com
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Categories Messaging Supported Team Chat Supported	Categories ITSM Supported

Integrations Google Calendar Supported Zendesk Supported Facebook Supported GG Supported LinkedIn Supported Microsoft 365 Not Supported Proton Mail Supported RainLoop Supported Rocket.Chat Supported Skype Supported Todoist Supported Toggl Track Supported Trello Supported Twist Supported Twitch Supported VK Supported Voxer Supported Zoho Cliq Supported mailbox.org Supported tawk.to Supported Show More Integrations View All 58 Integrations	Integrations Google Calendar Supported Zendesk Supported Facebook Not Supported GG Not Supported LinkedIn Not Supported Microsoft 365 Supported Proton Mail Not Supported RainLoop Not Supported Rocket.Chat Not Supported Skype Not Supported Todoist Not Supported Toggl Track Not Supported Trello Not Supported Twist Not Supported Twitch Not Supported VK Not Supported Voxer Not Supported Zoho Cliq Not Supported mailbox.org Not Supported tawk.to Not Supported Show More Integrations View All 3 Integrations
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