Franz vs. HORISEN Omnichannel Router Comparison


Franz	HORISEN Omnichannel Router HORISEN	+	+
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About Get back on top of your messaging. Franz is your messaging app for WhatsApp, Facebook Messenger, Slack, Telegram and many many more. Franz supports a great variety of business and private messaging & chat services like Slack, WhatsApp, WeChat, Messenger, Telegram, Google Hangouts, Skype, Zendesk and many more. It does not matter if you just want to keep in touch with your friends or are managing a multi-seat customer care team. Franz got you covered.	About HORISEN Omnichannel Router is a messaging routing and orchestration platform for telecom operators, CPaaS providers, messaging businesses, and organizations that need to connect customer communications across channels. It provides a unified API and routing layer for inbound and outbound traffic across SMS, RCS, WhatsApp Business, Telegram, Instagram, Facebook Messenger, and email. Teams can centralize channel connections, configure routing and fallback logic, manage multiple channels and accounts, and support customer notifications, order and delivery updates, banking alerts, one-time passcodes, transaction confirmations, two-way messaging, chatbot use cases, and personalized marketing journeys. The product is offered as a cloud-based service or for on-premise deployment, allowing organizations to integrate messaging functions into existing infrastructures and CPaaS or SaaS offerings.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Anyone who wants an all-in-one messaging app to use one app for all messaging services	Audience Agencies, banks, marketing agencies, companies that need OTP
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $3.99 per month Or $2.99 per month if billed annually Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 2.5 / 5 design 2.0 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros It's still valid for occasional use if you have patience and use quite a few messaging apps. It's still an app that lets you have several messaging tools at once from the same interface, and if you're patient and not in a hurry, I suppose it's relatively usable. The free version gave me the ability to have 3 messaging apps in one place, to see notifications for each, the ability to switch quickly between apps and sync with my phone and other devices. There was a 10 second wait before messages opened if you hadn't been on the app for a while. This was annoying, but not worth paying $4 a month to remove. Cons With the latest version, it practically forces you to buy the paid version, since it imposes wait times to open the application. I might buy the paid version if this one weren't so resource-intensive and slowing down the entire operating system, but I'm not going to pay for a clearly degraded application full of bloatware. What I liked about Franz was its speed; even before the latest version, it was getting worse and worse, but now it's literally unbearable. It's much better to use the applications separately. Sometimes the messaging apps would glitch and you would have to disconnect and then reconnect the service. Worse, they've increased the penalties for using the free version. I wasn't prepared to subscribe, because all the additional features in the professional version were unnecessary to me. Now they've made the free app unusable, a cynical downgrade. Now, free users have to wait 15 seconds to revisit Franz every single time they navigate away for more than a minute. The messenger apps don't automatically open when the wait is up. You have to click to continue. In practice this adds 20 seconds every time I go to check a notification, which is wasting around half an hour a day. I won't be using Franz any more. As soon as I have a moment to find an alternative, I'll delete it gladly.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Franz Austria meetfranz.com	Company Information HORISEN Founded: 2001 Switzerland www.horisen.com
Alternatives WebCatalog Desktop WebCatalog	Alternatives No Alternatives
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Categories Messaging Supported Team Chat Supported	Categories Messaging Supported

Integrations CA Flowdock Supported Discord Supported GitHub Supported Google Chat Supported Idobata Supported Intercom Supported LinkedIn Supported Microsoft Teams Supported Nextcloud Talk Supported Spectrum Supported Stride Supported Teamwork.com Supported Threema Work Supported Twitch Supported WeChat Supported Workplace from Meta Supported X Pro Supported Zendesk Supported Zoho Cliq Supported tawk.to Supported Show More Integrations View All 58 Integrations	Integrations CA Flowdock Not Supported Discord Not Supported GitHub Not Supported Google Chat Not Supported Idobata Not Supported Intercom Not Supported LinkedIn Not Supported Microsoft Teams Not Supported Nextcloud Talk Not Supported Spectrum Not Supported Stride Not Supported Teamwork.com Not Supported Threema Work Not Supported Twitch Not Supported WeChat Not Supported Workplace from Meta Not Supported X Pro Not Supported Zendesk Not Supported Zoho Cliq Not Supported tawk.to Not Supported Show More Integrations View All 1 Integration
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