FossLook

FossLook

FOSS Software
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About

Improved customer service - all information is stored in the database, so you will never lose it, if a client needs a certain piece of information, you can find it right away, not to mention, you won't have to look endlessly through your files. Just perform a simple search and the system will find what you are looking for. Automated business processes - workflow automation allows to move document processing from one stage to another using workflow templates. History and statistics - document history and statistics are all stored on the server, so you can see who worked on the document, when they worked on it and what changes have been made to the document. Go back to the start - if something went wrong with the document, you can always go back to previous versions of it using version control feature. EDMS stores all previous versions of the document.

About

Inserve takes the boring work off the hands of IT service providers. Finally all information in 1 place, which is easy to search. Easily register and invoice time. So better cash flow and profit. You want to be able to do your job quickly, but without mistakes. Our ticket system helps you to keep an overview and to perform actions quickly. You probably have better things to do than cut and paste texts or search endlessly through a list in search of that one email. Finally you have one place where you can put all license information, update information and manuals, as well as easily find it. You can also see through the ticket history whether there has been something wrong with that one PC, so that you can start looking for replacement. Registered hours are of vital importance to your company. But nobody likes to keep track of their hours. Inserve makes it easy for you by easily registering hours and products.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Electronic Document Management System for companies

Audience

IT companies interested in a service desk software to manage and track information

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

€39 per user per month
billed annually
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

FOSS Software
Founded: 2001
United States
www.fossware.com/article/1/741410329271519

Company Information

Inserve
Founded: 2019
Netherlands
inserve.nl/

Alternatives

Alternatives

Focus Desk

Focus Desk

Focus Telecom
Vorex

Vorex

Kaseya
NEXAVAULT

NEXAVAULT

Office Infosystems
Requestor

Requestor

Requestor Technologies
QuickSilver

QuickSilver

BroadVision
365Ticketing

365Ticketing

Soft Pepper

Categories

Categories

Help Desk Supported

Document Management Features

Access Controls Supported
Archiving & Retention Supported
Collaboration Tools Supported
Compliance Tracking Supported
Document Archiving Supported
Document Assembly Supported
Document Capture Not Supported
Document Conversion Not Supported
Document Delivery Supported
Document Indexing Supported
Document Retention Supported
Electronic Signature Supported
Email Management Supported
File Recovery Supported
File Type Conversion Supported
Forms Management Supported
Full Text Search Supported
Offline Access Supported
Optical Character Recognition Supported
Print Management Supported
Version Control Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

3CX Not Supported
Autotask PSA Not Supported
Exact Online Not Supported
Freshdesk Not Supported
Freshservice Not Supported
Gripp Not Supported
OTRS Not Supported
TOPdesk Not Supported
Teamleader Not Supported
Voyced Not Supported
osTicket Not Supported

Integrations

3CX Supported
Autotask PSA Supported
Exact Online Supported
Freshdesk Supported
Freshservice Supported
Gripp Supported
OTRS Supported
TOPdesk Supported
Teamleader Supported
Voyced Supported
osTicket Supported
Claim FossLook and update features and information
Claim FossLook and update features and information
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Claim Inserve and update features and information