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About

Augment reach, engagement, and experience with a powerful and the best VoIP Softphone in the industry. A white label VoIP Softphone empowered with the power of WebRTC, mobility, and VoIP bestows brilliant convenience and seamless connectivity. Take advantage of crystal clear voice calls and HD quality video calls for ad-hoc meetings or planned business calls and conferences. Get push notifications without consuming device performance to stay alert and battery savvy with the powerful VoIP Softphone app. Align your vision and mission with features of your WebRTC Softphone using our customizable and white label SIP Softphone.

About

QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards. It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool. Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode. More metrics and reports coming out for free every year! QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a white-label VoIP softphone backed by WebRTC and auto-provisioning

Audience

call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.3 / 5
design 5.0 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fonimo
Founded: 2022
India
fonimo.app/

Company Information

Loway
Founded: 2004
Switzerland
www.queuemetrics.com

Alternatives

Alternatives

Q-Suite

Q-Suite

Indosoft
Adore SIP Softphone

Adore SIP Softphone

Adore Infotech
PXO+

PXO+

L7TR

Categories

Categories

Softphone Features

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

ASTPP
Asterisk
Google Chrome
Grandstream Wave
Kamailio
Microsoft Teams
OpenSIPS
Yeastar Cloud PBX

Integrations

ASTPP
Asterisk
Google Chrome
Grandstream Wave
Kamailio
Microsoft Teams
OpenSIPS
Yeastar Cloud PBX
Claim Fonimo and update features and information
Claim Fonimo and update features and information
Claim QueueMetrics and update features and information
Claim QueueMetrics and update features and information