Flusia

Flusia

Obly
LiveChat

LiveChat

LiveChat Software
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+

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About

Flusia is a cloud-based CRM for small and midsize businesses, sales teams, agencies and professional firms. It brings contact records, lead capture, sales pipelines, quotes and customer communications into a shared workspace, with calendars, email and WhatsApp alongside sales activity. Teams can organize projects, tasks, bookings and client portals, while visual workflows automate selected CRM processes. Marketing tools include campaign newsletters and reporting; invoicing, inventory and e-commerce capabilities are available through plan features or add-ons and integrations. Connections with services such as Google Workspace, Microsoft 365, Fatture in Cloud, WooCommerce and Shopify help synchronize customer, calendar, order and billing information. Flusia is offered as a web-based service with plans priced by team-size tier.

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

SMEs, sales teams, service companies, agencies and professional firms looking for shared customer management, commercial automations and newsletters.

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€49/month
Neural starts at €49/month for the 1–5-user tier; pricing is by team-size tier, not per user. Annual billing is 20% less. Quantum starts at €89/month and Matrix at €119/month. Prices exclude VAT. Optional Newsletter starts at €6/month; Warehouse + WooCommerce costs €59/month. Guided onboarding is optional and costs €199 one time.
Free Version Not Supported
Free Trial Supported

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Obly
Founded: 2023
Italy
flusia.it/en/

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com

Alternatives

Inklura

Inklura

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Alternatives

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Freshchat

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CrucialCRM

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Tazk CRM

Tazk CRM

Tazk

Categories

CRM Supported

Categories

Chatbot Supported
CRM Supported
Customer Service Supported
Help Desk Supported
Live Chat Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Shopify Supported
WooCommerce Supported
BugHerd Not Supported
CS-Cart Free Not Supported
EdgeTier Not Supported
Force24 Not Supported
GetResponse Not Supported
Jira Work Management Not Supported
Leadpages Not Supported
OpenCart Not Supported
PrestaShop Not Supported
Purchase Commerce Not Supported
Qiscus Not Supported
Retently Not Supported
Sapling AI Writing Assistant Not Supported
VisitorTrack Not Supported
WHMCS Not Supported
Webflow Not Supported
Weblium Not Supported
Zoho CRM Not Supported

Integrations

Shopify Supported
WooCommerce Supported
BugHerd Supported
CS-Cart Free Supported
EdgeTier Supported
Force24 Supported
GetResponse Supported
Jira Work Management Supported
Leadpages Supported
OpenCart Supported
PrestaShop Supported
Purchase Commerce Supported
Qiscus Supported
Retently Supported
Sapling AI Writing Assistant Supported
VisitorTrack Supported
WHMCS Supported
Webflow Supported
Weblium Supported
Zoho CRM Supported
Claim Flusia and update features and information
Claim Flusia and update features and information
Claim LiveChat and update features and information
Claim LiveChat and update features and information