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About

Flowtask turns Slack messages, emails, and documents into operational memory and accountable work. Every conversation is structured into an executable skills file, so each agent can understand what is open, who owns it, what is blocked, and what happened before without repeated context or manual updates. Its AI Task Builder reads conversations live, extracts requests, deadlines, sender details, attachments, decisions, and thread history, then creates tasks shaped for client deliverables, internal actions, follow-ups, approvals, escalations, or blockers. Smart Assignment routes each task to the right owner using workspace context and rules, while the Priority Engine interprets urgency from tone, service-level agreements, and timelines. Email-to-Task and Slack capture keep work visible without asking teams to change habits, and status synchronization keeps communication and execution aligned.

About

Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Distributed client-services teams that need to turn scattered conversations into assigned, trackable, and automated work

Audience

Mid-sized to enterprise companies, retail and etail companies seeking a solution to build their brand

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$5.23 per month
Free Version
Free Trial

Pricing

$99.00 per month per user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Loved that is connected to our contact center and automated so much for our teams to make them more productive.

Cons

  • the only con with this platform at first it is hard to negate around and figure out how to do things. We had internal resources to help us with our integration.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Flowtask
Founded: 2025
United States
flowtask.work/

Company Information

Kustomer
Founded: 2015
United States
www.kustomer.com

Alternatives

Alternatives

LiveAgent

LiveAgent

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myNeutron

myNeutron

Vanar Chain
Freshchat

Freshchat

Freshworks
Acontext

Acontext

MemoDB
Freshdesk

Freshdesk

Freshworks
Max

Max

MaxWorker.ai

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Gmail
Slack
Canopy
Chatdesk
CorralData
EdgeTier
Ema
HubSpot CRM
HubSpot Marketing Hub
Jira
Kixie PowerCall & SMS
Mailchimp
Momentum
Octocom
Olark
Replicant
Segment
Shelf
SupporTrends
Tapcart

Integrations

Gmail
Slack
Canopy
Chatdesk
CorralData
EdgeTier
Ema
HubSpot CRM
HubSpot Marketing Hub
Jira
Kixie PowerCall & SMS
Mailchimp
Momentum
Octocom
Olark
Replicant
Segment
Shelf
SupporTrends
Tapcart
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