Local Measure Engage

Local Measure Engage

Local Measure
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About

Flame Analytics is the leading BigData and AI platform that helps transform and make physical spaces smarter with its omnichannel digital marketing and analytics tools. Flame helps you to transform physical spaces thanks to the power of BigData and AI. We use standard and plug and play hardware to build bridges between the online and physical world offering powerful analytics and marketing tools. The real change begins here. It brings energy to your physical spaces, creating unique and memorable experiences. Discover how your customers behave and measure the performance of your physical spaces thanks to the most powerful and comprehensive analytics platform. Establish communication channels with your clients and visitors in physical spaces thanks to onboarding tools such as Guest WiFi and Mobile Apps. Create audiences based on your customers´ behavior and send them personalized digital campaigns based on location. Boost customer experience like never before.

About

Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a BigData and AI analytics platform solution for their omnichannel digital marketing needs

Audience

Companies interested in a pre-built cloud contact center platform to transform customer service.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Flame Analytics
Founded: 2013
Spain
flameanalytics.com/en/

Company Information

Local Measure
Founded: 2013
Australia
www.localmeasure.com

Alternatives

Alternatives

BridgeLogic

BridgeLogic

BridgeLogic WiFi
Ariadne

Ariadne

Ariadne Maps
Twilio Flex

Twilio Flex

Twilio
Skyfii IO

Skyfii IO

Skyfii

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
AXIS People Counter
Amazon Connect
Apple Business Chat
Cisco Adaptive Security Appliance (ASA)
Cisco Meraki
Confluence
Facebook Messenger
Ignite
Jira
LINE
Mailchimp
Red Box
Shopify
Twilio
UNIFI
WhatsApp
Zendesk

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
AXIS People Counter
Amazon Connect
Apple Business Chat
Cisco Adaptive Security Appliance (ASA)
Cisco Meraki
Confluence
Facebook Messenger
Ignite
Jira
LINE
Mailchimp
Red Box
Shopify
Twilio
UNIFI
WhatsApp
Zendesk
Claim Flame Analytics and update features and information
Claim Flame Analytics and update features and information
Claim Local Measure Engage and update features and information
Claim Local Measure Engage and update features and information