FirstComm vs. Microtalk Comparison


FirstComm First Communications 2.0 out of 5 stars	Microtalk Microtalk Europe Limited
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FirstComm	Microtalk
		Related Products Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 4.2 out of 5 stars 1,646 Ratings Visit Website for Intermedia Unite Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 4.8 out of 5 stars 116 Ratings Visit Website for Yeastar P-Series PBX System net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 4.4 out of 5 stars 197 Ratings Visit Website for net2phone Signalmash Signalmash is a boutique CPaaS built for businesses that need reliable communications and real human support behind every interaction. No tiers. No wait times. Real support for faster development and better outcomes for your customers. Our enterprise-grade customer gets a dedicated Slack channel with our engineers. Direct Tier-1 connections with AT&T, Verizon & T-Mobile. 94% first-time 10DLC approval rate. SMS: 10DLC \| Short code \| Toll-free \| SimplyRCS (simplyrcs.ai): RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 4.9 out of 5 stars 16 Ratings Visit Website for Signalmash ULTATEL Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits. 4.7 out of 5 stars 115 Ratings Visit Website for ULTATEL PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. 4.6 out of 5 stars 39 Ratings Visit Website for PBXware 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 4.4 out of 5 stars 1,237 Ratings Visit Website for 3CX Zoom Phone Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics. 4.6 out of 5 stars 2,944 Ratings Visit Website for Zoom Phone Community Phone Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change. 4.7 out of 5 stars 1,649 Ratings Visit Website for Community Phone Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 4.8 out of 5 stars 314 Ratings Visit Website for Squaretalk
FirstComm: About Cloud IP PBX provides customers the features of a premised-based PBX without the huge capital expense. Better still, Cloud IP PBX also provides unified messaging, sequential and simultaneous calling. Users will have access to web portals, so they can manager their accounts anywhere Internet access is available. Never again will your employees miss a critical phone call because they walked away from their desk or while traveling. Cloud IP PBX is a cost effective solution for a business of any size. With First Communications, you are assured of having a state-of-the-art platform, without the incremental expense. Your telephone service is your vital connection to your customers, remote and mobile employees, partners, and suppliers. Phone technology has changed more slowly than other communications technology, but now is a great time to look at SIP Trunking technology, which delivers more capabilities at a significantly lower cost than traditional phone services.	Microtalk: About Microtalk provides cloud-based phone solutions that enable businesses to connect securely from anywhere. Its hosted voice platform is designed for everyone, from single users to call centers with 10,000+ agents. The Microtalk Cloud Phone System includes advanced features like IVR, call recording, ring groups, skills-based routing, and HD quality calling. For contact centers, Microtalk offers scalable VoIP trunks, toll-free and DID numbers, and a hosted predictive dialer. The company also delivers high-speed fibre internet with speeds up to 10Gb, alongside SMS services for mass campaigns, scheduling, and compliance. Trusted by over 10,000 customers across 15 countries, Microtalk combines cost efficiency, easy integration, and 24/7 support.
FirstComm: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Microtalk: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
FirstComm: Audience Companies that need an IP PBX or SIP trunking and unified communications solution	Microtalk: Audience Microtalk is designed for businesses, call centers, and enterprises seeking cost-effective, scalable, and feature-rich cloud communication solutions
FirstComm: Support Phone Support Supported 24/7 Live Support Supported Online Supported	Microtalk: Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
FirstComm: API Offers API Not Supported	Microtalk: API Offers API Supported
FirstComm: Screenshots and Videos View more images or videos	Microtalk: Screenshots and Videos No images available
FirstComm: Pricing No information available. Free Version Not Supported Free Trial Not Supported	Microtalk: Pricing $20/month Free Version Not Supported Free Trial Not Supported
FirstComm: Reviews/Ratings Overall 2.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 1.0 / 5 Read all reviews	Microtalk: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
FirstComm: Pros & Cons from Real Users Pros The phones work. If all you need is to make a phone call then this service will work for you. If you need help with the service, you will be frustrated. In summary, there is no, "we care" at FirstComm. Cons Poor customer support is the 1st issue. After the initial setup, it is difficult to find support. The fee is higher than comparable service and regardless of how long you have been a customer, if you don't cancel service in a narrow window if time you either have to stay another year or pay a ridiculous penalty.
FirstComm: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Microtalk: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
FirstComm: Company Information First Communications Founded: 1998 United States www.firstcomm.com	Microtalk: Company Information Microtalk Europe Limited Founded: 2008 United Kingdom microtalk.co.uk
FirstComm: Alternatives XCastLabs 4.8 out of 5 stars	Microtalk: Alternatives Yeastar P-Series PBX System Yeastar 4.8 out of 5 stars
FirstComm: Coeo COEO Solutions	Microtalk: IPFone
FirstComm: ClarityTel	Microtalk: net2phone 4.4 out of 5 stars
FirstComm: Phonology 5.0 out of 5 stars	Microtalk: ULTATEL 4.7 out of 5 stars
FirstComm: Gphone GlobalPhone View All	Microtalk: Dialpad Connect Dialpad 4.5 out of 5 stars View All
FirstComm: Categories Business VoIP Supported Cloud PBX Supported SIP Trunk Supported Unified Communications Supported	Microtalk: Categories Business VoIP Supported Call Center Supported Cloud PBX Supported Contact Center as a Service (CCaaS) Supported UCaaS Supported Unified Communications Supported
	Microtalk: Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Not Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Not Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Not Supported Show More Features Call Center Features Blended Call Center Not Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Not Supported Database Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported
FirstComm: Integrations Bigin by Zoho CRM Not Supported HubSpot CRM Not Supported Salesforce Not Supported	Microtalk: Integrations Bigin by Zoho CRM Supported HubSpot CRM Supported Salesforce Supported View All 3 Integrations
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