FileStore EDM

FileStore EDM

Data Capture Solutions
Primas CX

Primas CX

Primas Group
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About

For organisations who need to simplify mail. Our hardware, software, and expertise deliver accurate and timely physical communications. For organisations who need to manage a growing volume of deliveries and returns. Quadient Parcel Pending lockers are secure, convenient and efficient pick- up, drop-off solutions. For enterprises who must compete by creating exceptional customer experiences. Our omni-channel software solutions deliver compliant and meaningful customer interactions. For small to medium businesses who want to streamline document production processes and workflows. Quadient digital solutions automate communications and accelerate cash flow.Shipping air serves no purpose, it simply increases cost and negatively impacts the environment. With the capability to tailor-make up to 1,100 packages per hour the CVP Everest and CVP Impack packaging systems offer automated solutions for e-commerce operations challenged by increasing packaging volumes and labour shortages.

About

A state-of-the-art solution that overlays onto your existing premise-based call center providing true omni-channel capabilities. This revolutionary software package includes up to 20 world class CX apps that can be implemented quickly and easily in a matter of days – at a price that doesn’t break the bank. Requires only minor modifications to your existing call center. Turns voice-only agents into omni-channel agents to communicate simultaneously via voice, chat, social media, email & web. Facilitates "anytime" communication with online chat via text message, in lieu of direct contact with human agent. Follows customer journey with specialized Screen Pop that displays repeat contacts & historical view of past interactions. Greets repeat caller by name and offers to connect to agent with whom he last communicated.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Document Management platform for companies

Audience

Businesses searching for a Call Center solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Data Capture Solutions
Founded: 1998
United Kingdom
www.dcs.co.uk

Company Information

Primas Group
Founded: 1994
United States
www.primas.net/primas-cx

Alternatives

Alternatives

ALE Connect

ALE Connect

Alcatel-Lucent

Categories

Categories

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

No info available.

Integrations

No info available.
Claim FileStore EDM and update features and information
Claim FileStore EDM and update features and information
Claim Primas CX and update features and information
Claim Primas CX and update features and information