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About

Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch FSM automates scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and service requirements. Fieldcode combines Zero-Touch Dispatch, One Workforce, and SLA + Parts Logistics to reduce manual coordination. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, AI-powered service actions, asset and inventory management, and integrations with ITSM, ERP, CRM, and OSS/BSS systems.

About

Timefold solves complex scheduling and routing problems. Every day, Timefold’s open source solver schedules millions of visits, shifts or tasks to employees, vehicles or machines in production, across the globe. This deep tech metaheuristics solver is designed for ease of use, scalability and enterprise usage. It excels at vehicle routing problems, shift rostering, job shop scheduling and many more. Timefold’s enterprise platform runs standardized scheduling and routing models (REST APIs) for Field Service Routing, Shift Scheduling, Pickup and Delivery Routing and Task Scheduling. It is designed for Adaptive Planning. This means Timefold delivers the best solution for the business: When there’s time, it solves towards optimality. But also when the schedule is executing already and there’s no time, Timefold delivers a good solution immediately.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners across distributed, SLA-driven field operations.

Audience

Enterprises and operations-teams wanting a solution to optimize workforce scheduling, routing, maintenance or field-service planning at scale using AI-driven optimization

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com

Company Information

Timefold
Founded: 2022
Belgium
timefold.ai/

Alternatives

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TourSolver

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JOpt.TourOptimizer

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Paragon

Paragon

Paragon Software Systems

Categories

Categories

Route Planning Features

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Scheduling Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Predictive Analytics Features

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management Features

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Route Planning Features

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Scheduling Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Integrations

Dynamics 365 Commerce
Field Nation
HubSpot CRM
HubSpot Customer Platform
OpenStreetMap
QuickBooks Accountants
Salesforce
ServiceNow
Zoho CRM
monday AI work platform

Integrations

Dynamics 365 Commerce
Field Nation
HubSpot CRM
HubSpot Customer Platform
OpenStreetMap
QuickBooks Accountants
Salesforce
ServiceNow
Zoho CRM
monday AI work platform
Claim Fieldcode and update features and information
Claim Fieldcode and update features and information
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Claim Timefold and update features and information