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About

Fieldcode is an AI-powered Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. The platform uses automation and AI-powered service actions to support scheduling, dispatching, route optimization, SLA management, parts logistics, and field workflows. Work can be assigned based on skills, availability, location, priority, SLAs, parts, and service requirements. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include offline mobile workflows, customer self-service, asset and inventory management, Voice AI, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.

About

Matidor is a GIS-native field operations platform for oil and gas companies, environmental consulting firms, and multi-site operations teams. Built by a team with Google Earth roots, Matidor replaces disconnected spreadsheets and generic tools with one unified system purpose-built for the field. Four capabilities in one platform: Location Intelligence maps every project geographically with regulatory zones overlaid in real time. Project Management gives teams portfolio dashboards, custom workflows, and contractor portals. Budget and Cost Control tracks every dollar with automated alerts at 70, 90, and 100 percent thresholds. Field Operations delivers 100 percent offline-first mobile apps with GPS-tagged photos and automatic sync. Use cases include well abandonment, AFE budget tracking, pipeline integrity inspections, Phase I through III ESA assessments, remediation, and multi-site construction. Integrations: QuickBooks Online, Deltek Vantagepoint, ArcGIS, and Power BI.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners as one workforce across distributed, SLA-driven field operations.

Audience

Operations managers, project managers, environmental consultants, and finance leads at oil and gas companies, environmental consulting firms, construction companies, utilities, mining operations, and multi-site field service organizations.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version Not Supported
Free Trial Supported

Pricing

395
Our pricing is designed to fit your needs. Contact us for a free quotation.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.6 / 5
features 4.5 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Pros & Cons from Real Users

Pros

  • Very user friendly and has a much better interface than competitors. The support team is super responsive, usually immediate. The cost is much lower than alternatives
  • Matidor is great for project management and having projects displayed spatially. And if I have any questions. Victors is always there to answer my questions!
  • Matidor is great! It is so useful to see projects on a map and listed. It's easy to efficiently organize tasks and follow the progress of projects. It is so helpful to have a central location for site and project information. Victor is happy to help and responds promptly when I have questions.
  • Matidor is flexible and customizable which allows us to set up a system and procedures that meet our unique needs. Their customer service and response time is excellent and they are always willing to help provide a solution or workaround to resolve any concerns.
  • Victor is extremely helpful, knowledgeable, and very reliable! He has made this process much easier.

Cons

  • We use for ARO work. Unfortunately Matidor is Not as engrained with other departments, so it’s harder to get buy-in to take the product and get max use out of it
  • I do not find Matidor intuitive on where to find features.
  • All of the functionalities and capabilities of Matidor can be overwhelming at first. It took a bit of time to get comfortable and familiar with the program.
  • Matidor isn't always intuitive for all users. Some people can be overwhelmed by the number of alternatives or ways to view information within the system but with time they typically learn what works best for them.
  • The daily summary emails don't always show all the sites that have been updated, so it's a little difficult keeping track of updates that way.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com

Company Information

Matidor
Founded: 2019
Canada
matidor.com

Alternatives

Alternatives

Intelex

Intelex

Intelex Technologies
Field Force Tracker

Field Force Tracker

Rapidsoft Systems
Enablon

Enablon

Wolters Kluwer

Categories

IoT Supported
Route Planning Supported
Scheduling Supported
Service Dispatch Supported

Categories

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Not Supported
For Healthcare Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Not Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Not Supported

Tradesman Job Management Features

Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Not Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Not Supported

Data Management Features

Customer Data Supported
Data Analysis Not Supported
Data Capture Supported
Data Integration Supported
Data Migration Supported
Data Quality Control Not Supported
Data Security Not Supported
Information Governance Not Supported
Master Data Management Supported
Match & Merge Not Supported

EHS Management Features

Audit Management Supported
Corrective / Preventive Actions Not Supported
Environmental Management Supported
Environmental Risk Assessment Supported
Forms Management Supported
Incident Management Supported
Industrial Safety Management Not Supported
Injury Reporting Not Supported
Inspection Management Supported
MSDS Not Supported
Occupational Health Management Not Supported
OSHA Recordkeeping Not Supported
Safety Risk Assessment Supported
Training Management Not Supported
Waste Management Supported

Environmental Features

Air Management Supported
Auditing Supported
Compliance Management Supported
Document Management Supported
Emissions Inventory Not Supported
Hazardous Materials Control Supported
Sustainability Management Supported
Training Management Not Supported
Waste Management Supported
Water Management Supported

Oil and Gas Features

Compliance Management Supported
Equipment Management Supported
Inventory Management Not Supported
Job Costing Supported
Logistics Management Supported
Maintenance Management Not Supported
Material Management Supported
Project Management Supported
Resource Management Supported
Scheduling Not Supported
Work Order Management Supported

Productivity Features

Collaboration Supported
Database Creation Not Supported
Document Creation Supported
File Sharing Supported
Notes Management Supported
Office Suite Not Supported
Presentation Tools Not Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Project Management Features

Agile Methodologies Not Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Not Supported
Idea Management Not Supported
Kanban Board Not Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Not Supported
Time & Expense Tracking Supported
Traditional Methodologies Not Supported

Project Portfolio Management Features

Budget Management Supported
Collaboration Supported
Dashboard Supported
Issue Management Supported
Milestone Tracking Not Supported
Portfolio Management Supported
Project Planning Supported
Requirements Management Not Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Not Supported

Integrations

ArcGIS Not Supported
Deltek Replicon Time Not Supported
Deltek Vantagepoint Not Supported
Dynamics 365 Commerce Supported
Field Nation Supported
Harvest Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft Power BI Not Supported
QuickBooks Accountants Supported
QuickBooks Desktop Premier Not Supported
QuickBooks Online Not Supported
Salesforce Supported
ServiceNow Supported
Zoho CRM Supported
monday AI work platform Supported

Integrations

ArcGIS Supported
Deltek Replicon Time Supported
Deltek Vantagepoint Supported
Dynamics 365 Commerce Not Supported
Field Nation Not Supported
Harvest Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft Power BI Supported
QuickBooks Accountants Not Supported
QuickBooks Desktop Premier Supported
QuickBooks Online Supported
Salesforce Not Supported
ServiceNow Not Supported
Zoho CRM Not Supported
monday AI work platform Not Supported
Claim Fieldcode and update features and information
Claim Fieldcode and update features and information
Claim Matidor and update features and information
Claim Matidor and update features and information