Jamf Pro

Jamf Pro

Jamf
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+

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About

Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch FSM automates scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and service requirements. Fieldcode combines Zero-Touch Dispatch, One Workforce, and SLA + Parts Logistics to reduce manual coordination. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, AI-powered service actions, asset and inventory management, and integrations with ITSM, ERP, CRM, and OSS/BSS systems.

About

Formerly known as Casper Suite, Jamf Pro is an enterprise mobility management (EMM) tool for Apple macOS and iOS devices. Jamf Pro includes a host of features that helps to simplify device deployment, analyze inventory data, and respond to security threats easily: - Choose a zero-touch, hands-free experience or go hands-on through imaging. Either way, enroll devices and deploy them with ease. - Go beyond configuration profiles and use policies and scripts to customize devices for the optimal user experience. - Purchase apps in bulk and make them available automatically or through a Self Service catalog. - Manage device settings and configurations, restrict malicious software, and patch all of your Apple devices without user interaction. Jamf Pro works seamlessly with your existing IT services and technologies, including: Apple Business Manager, Active Directory, SSO/SAML, SCCM, APIs, Cisco ISE, Security Connector and Fast Lane, Conditional Access for Mac.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners across distributed, SLA-driven field operations.

Audience

IT professionals looking to automate Apple device management and ensure easy Apple implementation for end users in companies, educational institutions, and government organizations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version Not Supported
Free Trial Supported

Pricing

Annual billing:
$ 3 .33 per/ month per iOS or tvOS device
$ 6 .67 per/ month per Mac
(Education and volume discounts available)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Pros & Cons from Real Users

Pros

  • When I was working at one of the national energy laboratories, we used Jamf to help keep all the Mac OS devices' software and operating systems up to date. We didn't like to automatically update to the latest OSes because sometimes the new releases aren't that stable and certain scientific equipment only worked with older versions, but with Jamf that was not an issue.
  • JAMF had tons of tools to properly secure devices on our network and also make it easier for users when deploying new devices.

Cons

  • For whatever reason I still needed to code up a custom AppleScript to handle some software customizations that Jamf couldn't, or to get all the serial numbers of certain devices on a specific software version. I assume this was because Jamf couldn't do that easily, but maybe it could and my boss just didn't know better?
  • Expensive is really the only downside but our customer had the money so it was a moot point.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com

Company Information

Jamf
Founded: 2002
United States
www.jamf.com/products/jamf-pro/

Alternatives

Alternatives

Pinaka ZTi

Pinaka ZTi

Pinakastra Computing
Iru

Iru

Iru (formerly Kandji)
PCmover® Enterprise

PCmover® Enterprise

Laplink Software
Jamf Now

Jamf Now

Jamf
Hexnode UEM

Hexnode UEM

Mitsogo Inc

Categories

IoT Supported
Route Planning Supported
Scheduling Supported
Service Dispatch Supported

Categories

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Not Supported
For Healthcare Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Not Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Not Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Not Supported
Wireless Network Support Not Supported

Integrations

ServiceNow Supported
Asset Management for Jira Not Supported
Atlassian Insight Not Supported
Bigtincan Not Supported
Cyclops Not Supported
Cynerio Not Supported
Drata Not Supported
Dynamics 365 Commerce Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
IT Glue Not Supported
Incident IQ Not Supported
Jamf Safe Internet Not Supported
Keyfactor Command for IoT Not Supported
Kitcast Not Supported
Rublon Not Supported
Salesforce Supported
Setyl Not Supported
Teqtivity Not Supported
Vanta Not Supported

Integrations

ServiceNow Supported
Asset Management for Jira Supported
Atlassian Insight Supported
Bigtincan Supported
Cyclops Supported
Cynerio Supported
Drata Supported
Dynamics 365 Commerce Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
IT Glue Supported
Incident IQ Supported
Jamf Safe Internet Supported
Keyfactor Command for IoT Supported
Kitcast Supported
Rublon Supported
Salesforce Not Supported
Setyl Supported
Teqtivity Supported
Vanta Supported
Claim Fieldcode and update features and information
Claim Fieldcode and update features and information
Claim Jamf Pro and update features and information
Claim Jamf Pro and update features and information