Field Force Tracker vs. Rossware Comparison


Field Force Tracker Rapidsoft Systems	Rossware	+	+
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About Field Force Tracker - A Feature Rich, Easy to Use, Comprehensive Field Service Software Solution Field Force Tracker™ is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. Our field service software makes it easy for you to eliminate waste, get more done in less time and become more profitable. On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. It is a Web-based, Cloud hosted Field Service Management Software that will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets	About Set your business up for success with an all-in-one Windows-based solution to manage your jobs and customers, track your team’s time and parts, and keep track of your business results. Say goodbye to sticky notes. Our software provides input, tracking, messaging, and associated processing for every incoming call as it transitions from a call into a scheduled job. Manage your customers, keep track of current jobs, view job statuses and customer history. With a custom map of your specific service territory, you can see the relative geographic locations, and times, for each job, with every technician's route geographically displayed and color-coded. View your schedule on a planner view, similar to a calendar, to get an easy a glance view of your technician's days. Manage your desired inventory, and your current stocked parts, see unique items in your inventory, and special order parts for certain jobs.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Service industries	Audience Enterprises requiring a solution to optimize and modernize their service business operations
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.99/month/user Starting cost fee of $149. Custom pricing solutions for small/big clients. Free Version Free Trial	Pricing $150 per month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros What I like most is how Field Force Tracker centralizes our entire service operation. From the moment a work order comes in, it's assigned, scheduled, and tracked with full visibility for both office and field staff. The best part about Field Force Tracker is how much real world context it gives our staffing decisions. Before FFT, our scheduling process was exhausting. We were using a mix of whiteboards, phone calls, and Excel sheets. Technicians would often miss updates, or we’d double book crews without realizing. Now, with Field Force Tracker, I can assign jobs in just a few clicks, view real time crew availability, and instantly communicate updates to their mobile app. What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it. From realtime technician tracking to seamless job assignment and invoice automation, the platform transforms routine dispatching into a strategic leadership opportunity. Cons One minor issue is customization: while the platform is robust, there are areas (like invoice templates or specific reporting formats) where a bit more flexibility would go a long way. Field Force Tracker works great on its own, but what I’d love to see is better integration with external HR or recruiting tools. The pain point area is the mobile app’s responsiveness in the field. Our technicians are often working in areas with low signal construction sites, basements, or remote buildings. The app occasionally freezes or struggles to upload photos or sync updates in real time. While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster. While the mobile app is robust, occasional syncing delays can occur when technicians operate in areas with limited connectivity.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Rapidsoft Systems Founded: 2006 United States www.fieldforcetracker.com	Company Information Rossware United States www.rossware.com
Alternatives FindMyFieldforce Searce	Alternatives Field Promax
mHelpDesk	Job Sync Pro
Field Promax	Taskrol
Kickserv	Orderry
Housecall Pro View All	Bella FSM View All
Categories Appliance Repair Cleaning Services Computer Aided Dispatch Field Service Management HVAC IT Service Maintenance Management Plumbing Scheduling Service Dispatch Tool Management Tradesman Job Management Transportation Dispatch Work Order	Categories Appliance Repair
Show More Features Cleaning Services Features Billing & Invoicing Client Management Dispatch Management Inventory Control Job Management Mobile Access Payroll Management Quotes / Estimates Recurring Appointments Routing Scheduling Service History Tracking Work Order Management Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management HVAC Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Maintenance Scheduling Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Maintenance Management Features Asset Tracking Billing & Invoicing Calibration Management Dispatch Management Inventory Control Inventory Management Key & Lock Management Mobile Access Planning Calendar Predictive Maintenance Preventive Maintenance Purchasing Scheduling Service History Tracking Technician Management Work Order Management Plumbing Features Billing & Invoicing Customer Database Dispatch Management Inventory Control Job Management Mobile Access Quotes / Estimates Routing Scheduling Service History Tracking Technician Management Work Order Management Scheduling Features Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Management Class Scheduling Employee Scheduling Facility Scheduling Group Scheduling Interview Scheduling Meeting Room Booking Multi-Location Online Scheduling Payment Processing Real-time Scheduling Reservations Resource Scheduling Room Booking Management Service Dispatch Features Billing & Invoicing Call Center Management Contract Management Customer Database Inventory Control Job Management Job Tracking Mobile Access Routing Scheduling Self Service Portal Service History Tracking Technician Management Work Order Management Tool Management Features Calibration Management Fixed Asset Management Issue & Return Management Job Costing Maintenance Scheduling Order Management Tool Kitting Transportation Dispatch Features Billing & Invoicing Computer Aided Dispatch Customer Database Emergency Dispatch Fuel Management Mileage Tracking Order Management Routing Scheduling Vehicle Tracking Work Order Features Contract Management Customer Database Dispatch Management Inventory Control Job Management Preventive Maintenance Quotes / Estimates Recurring Appointments Routing Scheduling Task Management
Integrations QuickBooks Online QuickBooks Online Advanced ServiceBench View All 3 Integrations	Integrations QuickBooks Online QuickBooks Online Advanced ServiceBench View All 1 Integration
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