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About

Field Ascend is a field service management software platform that centralizes and automates core field operations for service-based businesses such as HVAC, plumbing, electrical, lift/elevator maintenance, facilities management, and 20+ other industries by combining job scheduling, work order tracking, dispatch automation, CRM, and customer/self-service portals into one cloud-accessible system. It provides intelligent job scheduling and auto-assignment that matches work to engineer skills and location, real-time engineer tracking with GPS, timesheet management with GPS auto-audit, and a native offline-first mobile app that lets field engineers view and update jobs, capture photos, collect digital signatures, complete checklists, and log equipment status even without signal. It supports automated preventive maintenance schedules, route optimization, reporting and analytics dashboards, and features like purchase orders, stock and materials tracking, CRM, and site.

About

Resolve issues faster with real-time visual support for field teams and customers. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. We at SnapSupport are busy helping tech businesses every day. See what some of our partners and clients have to say about the experience. Be the next to enjoy the benefits of SnapSupport. Take your field support and customer support to the next level. Help your field engineers fix issues the first time and avoid multiple trips. Assist them remotely in real-time when they need help. Automate and streamlines the inspection reporting process. Define checklists and use our mobile or RealWear HMT-1 app for fast inspections. Speed up your equipment maintenance activities with configurable checklists and real-time visual support. Increase customer satisfaction with a mobile app to enable powerful self-support and real-time visual support.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field service businesses and service operations teams requiring a solution to automate scheduling, dispatch, mobile work execution, maintenance planning and customer communication

Audience

Construction managers and field engineers seeking a tool to collaborate, manage issues, assign workflows, and schedule maintenance

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$13.53 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Field Ascend
United States
field-ascend.com

Company Information

SnapSupport
Founded: 2017
United States
snapsupport.io

Alternatives

Alternatives

Visual Assistance

Visual Assistance

OptimaTech Limited
FieldEdge

FieldEdge

Xplor
FieldEZ

FieldEZ

FieldEZ Technologies

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Electrical Contractor Features

Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Equipment Maintenance Features

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Integrations

Active Directory
Google Sheets
Microsoft Excel
QuickBooks Online
Sage 100
Xero

Integrations

Active Directory
Google Sheets
Microsoft Excel
QuickBooks Online
Sage 100
Xero
Claim Field Ascend and update features and information
Claim Field Ascend and update features and information
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Claim SnapSupport and update features and information