Feelingstream vs. InMoment Comparison


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The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. 9,009 Ratings Visit Website Numa Dealerships don't lose customers because of price. They lose them because the phone rings and nobody answers, the customer calls three times for one status update, and the manager finds out about a problem when the survey comes back. Numa is the AI Operating System that fixes this where it breaks: in the daily work. Operator answers and routes every inbound call, so nothing goes dark. Status Updates reaches the customer before they have to call, so advisors stop drowning in callbacks. Voice AI books the appointment in the conversation, so the customer never waits. LiveCSI™ flags upset customers in real time, so managers step in before the CSI score takes the hit. 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About Feelingstream delivers real-time customer insight to help your business become more efficient, boost revenue and keep your customers coming back. And your data? Secured on-premise. Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes. This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions. Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!	About Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies and enterprises searching for a real-time customer insight solution to optimize their business, revenue and customer experience	Audience Companies that want to learn and improve experiences of employees and customers
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Feelingstream Founded: 2015 Estonia www.feelingstream.com	Company Information InMoment Founded: 2002 United States inmoment.com
Alternatives Sugar Serve SugarCRM	Alternatives Sogolytics
Surveypal	Semeon Analytics
Northbeam	Medallia
nps.today	SurveySparrow
TalkToTheManager View All	Feedbackly View All
Categories Customer Experience Supported	Categories 360 Degree Feedback Supported Customer Experience Supported Customer Feedback Supported Experience Management Supported Market Research Supported NPS Supported User Research Supported

Integrations AccessOwl Not Supported Adobe Marketo Engage Not Supported Allego Not Supported Foursquare Not Supported Genesys Cloud CX Supported Glassdoor Not Supported Google Business Profile Not Supported Google Cloud Platform Supported Instagram Not Supported Microsoft Dynamics 365 Not Supported QEval Not Supported SAP Cloud Platform Supported Salesforce Not Supported ServiceNow Not Supported Telia ACE Supported Tripadvisor Not Supported Voxpopme Not Supported Wildix Supported Workday HCM Not Supported X (Twitter) Not Supported Show More Integrations View All 8 Integrations	Integrations AccessOwl Supported Adobe Marketo Engage Supported Allego Supported Foursquare Supported Genesys Cloud CX Not Supported Glassdoor Supported Google Business Profile Supported Google Cloud Platform Not Supported Instagram Supported Microsoft Dynamics 365 Supported QEval Supported SAP Cloud Platform Not Supported Salesforce Supported ServiceNow Supported Telia ACE Not Supported Tripadvisor Supported Voxpopme Supported Wildix Not Supported Workday HCM Supported X (Twitter) Supported Show More Integrations View All 29 Integrations
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