FeedbackExpress vs. eDesk Comparison


FeedbackExpress	eDesk 4.9 out of 5 stars
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FeedbackExpress	eDesk
		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. 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FeedbackExpress: About Now you can automatically trigger official Amazon rating requests using the same system behind the Request a Review feature in Seller Central. No manual clicking per order, no worrying about restrictions, just a fully automated process that is 100% compliant with Amazon’s policies. In 2019, eDesk acquired FeedbackExpress, the much loved Amazon feedback tool, for safely requesting and boosting seller feedback and reviews. Over the years we’ve listened to and learned from our FeedbackExpress customers and brought their best insights to reality in our eDesk Feedback product. FeedbackExpress customers now love eDesk Feedback’s 100% compliant and automated system for gathering more feedback and reviews safely. They also love the fact that they can gather reviews across Amazon, eBay, Trustpilot and Google My Business, effectively increasing conversions on their webstores too.	eDesk: About eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
FeedbackExpress: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	eDesk: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
FeedbackExpress: Audience Businesses looking for a solution to get more Amazon reviews and feedback	eDesk: Audience eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
FeedbackExpress: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	eDesk: Support Phone Support Supported 24/7 Live Support Supported Online Supported
FeedbackExpress: API Offers API Not Supported	eDesk: API Offers API Supported
FeedbackExpress: Screenshots and Videos View more images or videos	eDesk: Screenshots and Videos View more images or videos
FeedbackExpress: Pricing $20 per month Free Version Not Supported Free Trial Not Supported	eDesk: Pricing Free Standard Plans (per agent per month): Essential – $39 - Basic support foundation with centralised inbox, live chat & automated workflows. Growth – $89 - Adds CSAT surveys, performance metrics, data migrations & more marketplaces. Professional – $119 - Includes advanced reporting, custom roles, API access, onboarding & security. Enterprise – Custom pricing - Tailored for large teams with unlimited stores, dedicated support & workflows. Free Version Supported Free Trial Supported
FeedbackExpress: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	eDesk: Reviews/Ratings Overall 4.9 / 5 ease 4.4 / 5 features 4.6 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews
	eDesk: Pros & Cons from Real Users Pros Easy to use, stores a lot of information and details which are easy to access, friendly team who will help. Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out. Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge. Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message. - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload Cons Could do with some free training on new upgrades that's it. Lack of shortcuts. Shortcuts keys for some features would have been better. Can sometimes be a little bit laggy, tickets take around 5 mins to drop across. It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message. Up to now we haven't seen any cons to using eDesk.
FeedbackExpress: Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	eDesk: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
FeedbackExpress: Company Information FeedbackExpress United Kingdom www.edesk.com/feedbackexpress/	eDesk: Company Information eDesk Founded: 2012 Ireland www.edesk.com
FeedbackExpress: Alternatives FeedbackOutlook	eDesk: Alternatives ExpertGuru ExpertGuru.ai
FeedbackExpress: FeedbackFive eComEngine	eDesk: 3Dsellers 5.0 out of 5 stars
FeedbackExpress: eComEngine	eDesk: Shopify Inbox Shopify
FeedbackExpress: HighFive Lonesome Labs	eDesk: FeedbackExpress
FeedbackExpress: SellerLion View All	eDesk: DeskDingo View All
FeedbackExpress: Categories Customer Experience Supported	eDesk: Categories Conversational Commerce Supported Customer Service Supported eCommerce Tools Supported Help Desk Supported Live Chat Supported
FeedbackExpress: Show More Features Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Not Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported	eDesk: Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
FeedbackExpress: Integrations AfterShip Not Supported BigCommerce Not Supported Cdiscount Not Supported ChannelAdvisor Not Supported ChannelEngine Not Supported Etsy Not Supported Facebook Not Supported Instagram Not Supported Linnworks Not Supported PowerDialer.ai Not Supported ReturnPro Not Supported ShipCalm Not Supported ShipStation Not Supported Shopify Not Supported WhatsApp Not Supported Wish Not Supported Wix Not Supported WooCommerce Not Supported X (Twitter) Not Supported xSellco Feedback Not Supported Show More Integrations	eDesk: Integrations AfterShip Supported BigCommerce Supported Cdiscount Supported ChannelAdvisor Supported ChannelEngine Supported Etsy Supported Facebook Supported Instagram Supported Linnworks Supported PowerDialer.ai Supported ReturnPro Supported ShipCalm Supported ShipStation Supported Shopify Supported WhatsApp Supported Wish Supported Wix Supported WooCommerce Supported X (Twitter) Supported xSellco Feedback Supported Show More Integrations View All 33 Integrations
FeedbackExpress: Claim FeedbackExpress and update features and information Claim FeedbackExpress and update features and information	eDesk: Claim eDesk and update features and information Claim eDesk and update features and information