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About
One unified platform to collect, analyse, and act on customer feedback. Turn feedback into features while sharing your product development journey with your users. Prioritize resources by building features which are in high demand to users. See who requests what features and get clarity about their use cases upfront. Let everyone know what you are working on and keep them informed. Everything you need to complete the customer feedback loop. Don’t miss out on anything. Track feedback using vote on behalf. Make everyone come together, be it sales or marketing. Make Feature Monkey a part of your website. No need to login again to give feedback. Baboon-the monkey is there to manage it automatically. Keep track of features requested from your new client and close that deal. Make everyone come together, be it sales or marketing. Central place to collect feedback across all the teams.
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About
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise.
- Community Feedback Software
Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience.
- Knowledge Base Software
Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Feedback management tool for businesses wanting to build better products
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Audience
Medium and Enterprise Commercial
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$5 per month
Free Version
Free Trial
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Pricing
$149.00/month/ 2 Agents
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFeature Monkey
www.featuremonkey.com
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Company InformationUseResponse
Founded: 2012
United States
www.useresponse.com
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Categories |
Categories |
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Customer Feedback Features
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Idea Management Features
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Azure DevOps
Confluence
DeepL
Google Play
Google Translate
Google Workspace
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
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Integrations
Azure DevOps
Confluence
DeepL
Google Play
Google Translate
Google Workspace
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
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