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About

NPS® by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam will automatically survey your customers and create reports based on their scores and responses. We keep track of who was surveyed and make sure your customers are heard. FanExam uses NPS to ask your visitors the right question at the right time – when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 – in a systematic manner.

About

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Brands that want an NPS tool to measure customer satisfaction

Audience

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29 per month
Free Version Supported
Free Trial Supported

Pricing

$39.00/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

FanExam
Founded: 2014
Netherlands
fanexam.com

Company Information

Nicereply
Founded: 2011
Slovakia
nicereply.com

Alternatives

Alternatives

Delighted

Delighted

Qualtrics
BizRatings

BizRatings

BizRatings.com
Simplesat

Simplesat

Pronto Holdings

Categories

NPS Supported

Categories

Customer Feedback Supported
NPS Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Integrations

Aircall Not Supported
Bitium Not Supported
Desktop.com Not Supported
Freshdesk Not Supported
Freshsuccess Not Supported
Gmail Not Supported
Groove Not Supported
Intercom Not Supported
Microsoft Outlook Not Supported
Mojo Helpdesk Not Supported
ProjectManager Not Supported
Quickwork Not Supported
Salesforce Not Supported
Shopify Not Supported
Slack Not Supported
Stackreaction Not Supported
Style Intelligence Not Supported
TeamSupport Not Supported
Trelica Not Supported
Truto Not Supported

Integrations

Aircall Supported
Bitium Supported
Desktop.com Supported
Freshdesk Supported
Freshsuccess Supported
Gmail Supported
Groove Supported
Intercom Supported
Microsoft Outlook Supported
Mojo Helpdesk Supported
ProjectManager Supported
Quickwork Supported
Salesforce Supported
Shopify Supported
Slack Supported
Stackreaction Supported
Style Intelligence Supported
TeamSupport Supported
Trelica Supported
Truto Supported
Claim FanExam and update features and information
Claim FanExam and update features and information
Claim Nicereply and update features and information
Claim Nicereply and update features and information