FM Bundle

FM Bundle

Mass Electronics
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+

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About

Facility Manager (FM) is an event driven, real-time Alarm handling package. It provides an intuitive and powerful means of designing, monitoring, and handling alarm groups. Using a drag-and-drop approach, alarm groups can be easily setup using point values from a number of different devices and networks. Each point has its own activation settings which determine when an alarm group is activated. Each alarm group is assigned a number of people to contact in the event of activation. These people can be contacted in a variety of ways including e-mail, fax, SMS and printed messages. A scripting language using SNMP also allows the designer to create new message types to be sent via modem commands. Event-driven processing strategy for fast, efficient operation Real-time operation, an alarm group is activated and a message is sent as soon as a value of a data point changes. Seamless integration with existing Genesis and MAXIM products.

About

QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards. It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool. Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode. More metrics and reports coming out for free every year! QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in an event driven, real-time alarm handling package solution

Audience

call centers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Mass Electronics
innotech.com/products/ProductDetails.aspx

Company Information

Loway
Founded: 2004
Switzerland
www.queuemetrics.com

Alternatives

Alternatives

Q-Suite

Q-Suite

Indosoft
Protegus

Protegus

TRIKDIS
Patriot

Patriot

Patriot Systems
ProcessVue

ProcessVue

MAC Solutions

Categories

Categories

Facility Management Features

Asset Management Not Supported
Commercial Properties Not Supported
Equipment Management Not Supported
Facility Scheduling Not Supported
Incident Management Not Supported
Inspection Management Not Supported
Inventory Control Not Supported
Maintenance Tracking Not Supported
Preventive Maintenance Not Supported
Residential Properties Not Supported
Room Scheduling Not Supported
Schools Not Supported
Space Planning Not Supported
Vendor Management Not Supported
Visitor Management Not Supported
Work Order Management Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Integrations

Asterisk Not Supported
Grandstream Wave Not Supported
Yeastar Cloud PBX Not Supported

Integrations

Asterisk Supported
Grandstream Wave Supported
Yeastar Cloud PBX Supported
Claim FM Bundle and update features and information
Claim FM Bundle and update features and information
Claim QueueMetrics and update features and information
Claim QueueMetrics and update features and information