FM BundleMass Electronics
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QueueMetricsLoway
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Related Products
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About
Facility Manager (FM) is an event driven, real-time Alarm handling package. It provides an intuitive and powerful means of designing, monitoring, and handling alarm groups. Using a drag-and-drop approach, alarm groups can be easily setup using point values from a number of different devices and networks. Each point has its own activation settings which determine when an alarm group is activated. Each alarm group is assigned a number of people to contact in the event of activation. These people can be contacted in a variety of ways including e-mail, fax, SMS and printed messages. A scripting language using SNMP also allows the designer to create new message types to be sent via modem commands. Event-driven processing strategy for fast, efficient operation
Real-time operation, an alarm group is activated and a message is sent as soon as a value of a data point changes. Seamless integration with existing Genesis and MAXIM products.
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About
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.
More metrics and reports coming out for free every year!
QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies interested in an event driven, real-time alarm handling package solution
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Audience
call centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMass Electronics
innotech.com/products/ProductDetails.aspx
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Company InformationLoway
Founded: 2004
Switzerland
www.queuemetrics.com
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Categories |
Categories |
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Facility Management Features
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
Asterisk
Grandstream Wave
Yeastar Cloud PBX
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