FM BundleMass Electronics
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QueueMetricsLoway
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Related Products
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About
Facility Manager (FM) is an event driven, real-time Alarm handling package. It provides an intuitive and powerful means of designing, monitoring, and handling alarm groups. Using a drag-and-drop approach, alarm groups can be easily setup using point values from a number of different devices and networks. Each point has its own activation settings which determine when an alarm group is activated. Each alarm group is assigned a number of people to contact in the event of activation. These people can be contacted in a variety of ways including e-mail, fax, SMS and printed messages. A scripting language using SNMP also allows the designer to create new message types to be sent via modem commands. Event-driven processing strategy for fast, efficient operation
Real-time operation, an alarm group is activated and a message is sent as soon as a value of a data point changes. Seamless integration with existing Genesis and MAXIM products.
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About
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.
More metrics and reports coming out for free every year!
QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies interested in an event driven, real-time alarm handling package solution
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Audience
call centers
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationMass Electronics
innotech.com/products/ProductDetails.aspx
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Company InformationLoway
Founded: 2004
Switzerland
www.queuemetrics.com
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Categories |
Categories |
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Facility Management Features
Asset Management
Not Supported
Commercial Properties
Not Supported
Equipment Management
Not Supported
Facility Scheduling
Not Supported
Incident Management
Not Supported
Inspection Management
Not Supported
Inventory Control
Not Supported
Maintenance Tracking
Not Supported
Preventive Maintenance
Not Supported
Residential Properties
Not Supported
Room Scheduling
Not Supported
Schools
Not Supported
Space Planning
Not Supported
Vendor Management
Not Supported
Visitor Management
Not Supported
Work Order Management
Not Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
Asterisk
Not Supported
Grandstream Wave
Not Supported
Yeastar Cloud PBX
Not Supported
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Integrations
Asterisk
Supported
Grandstream Wave
Supported
Yeastar Cloud PBX
Supported
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