FM Bundle

FM Bundle

Mass Electronics
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+

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About

Facility Manager (FM) is an event driven, real-time Alarm handling package. It provides an intuitive and powerful means of designing, monitoring, and handling alarm groups. Using a drag-and-drop approach, alarm groups can be easily setup using point values from a number of different devices and networks. Each point has its own activation settings which determine when an alarm group is activated. Each alarm group is assigned a number of people to contact in the event of activation. These people can be contacted in a variety of ways including e-mail, fax, SMS and printed messages. A scripting language using SNMP also allows the designer to create new message types to be sent via modem commands. Event-driven processing strategy for fast, efficient operation Real-time operation, an alarm group is activated and a message is sent as soon as a value of a data point changes. Seamless integration with existing Genesis and MAXIM products.

About

QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards. It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool. Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode. More metrics and reports coming out for free every year! QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in an event driven, real-time alarm handling package solution

Audience

call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Mass Electronics
innotech.com/products/ProductDetails.aspx

Company Information

Loway
Founded: 2004
Switzerland
www.queuemetrics.com

Alternatives

Alternatives

Q-Suite

Q-Suite

Indosoft
Protegus

Protegus

TRIKDIS
Patriot

Patriot

Patriot Systems
ProcessVue

ProcessVue

MAC Solutions

Categories

Categories

Facility Management Features

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Asterisk
Grandstream Wave
Yeastar Cloud PBX

Integrations

Asterisk
Grandstream Wave
Yeastar Cloud PBX
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