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About
FIESA is a robust and intelligent field service automation software powered by Microsoft Dynamics 365, designed to streamline every aspect of field operations. It automates work order management, technician scheduling, dispatching, and real-time customer communication. With over 15 years of software craftsmanship, FIESA enhances workforce productivity, reduces operational costs, and improves service delivery in the field service industry. It offers AI and IoT-enabled predictive maintenance, integration with WhatsApp for swift technician updates, and cross-platform access across desktop, tablet, and mobile devices. FIESA includes features such as contract management, inventory capabilities, comprehensive work order and asset management, and analytics and reporting tools. It's a dedicated technician-only app that ensures field technicians stay connected, enhancing service efficiency and enabling real-time workforce management.
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About
Probook is an AI-driven dispatching platform designed to enhance technician performance, dispatcher efficiency, and customer service in the home services industry. By analyzing historical sales data, Probook ensures technicians are assigned to the most suitable calls, leading to increased sales and improved customer satisfaction. The platform offers two levels of automation, copilot, which provides real-time recommendations while keeping dispatchers informed, and autopilot, which fully reshuffles the dispatch board in real-time, allowing a single dispatcher to manage over 20 technicians. Probook's features include proactive late alerts, rescheduled recommendations, and a live updating revenue heatmap to track top-performing sales personnel. On average, users experience a 12% increase in sales, a 19% rise in flip rates, and the capacity to manage a 20:1 technician-to-dispatcher ratio.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Field service businesses in need of a tool to automate and optimize their operations and enhance productivity
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Audience
Home service companies looking for a solution to optimize their dispatch operations and boost sales
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFIESA
United States
fiesa.app/
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Company InformationProbook
Founded: 2022
United States
www.probook.ai/
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