FAMOS

FAMOS

Keßler Real Estate Solutions
FAMOS TOPdesk

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FAMOS:

About

Keßler Solutions stands for effective, process-oriented and future-proof facility, property and asset management solutions with perspective. With the CAFM software FAMOS you can manage your buildings, properties and facilities reliably, holistically and sustainably. By networking processes, you can uncover vulnerabilities, analyze them, and unlock free resources. With FAMOSweb and FAMOSapp you can design your work processes flexibly, independently and mobile. FAMOS is the right solution for an agile company. Step by step, the software grows into your processes. You only integrate the functions / processes that you actually need. The CAFM software adapts to your development and future needs. FAMOS is almost always ready for the individual challenges of your company or your institution. Keßler Solutions fulfills the GEFMA standard with the following four categories: Certification in all service catalogs of guideline 444 including BIM data processing.
TOPdesk:

About

It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. Manage all your facilities services with clear overviews, personal to‑do lists and cleverly designed planners.
FAMOS:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TOPdesk:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
FAMOS:

Audience

Companies who want a software solution to optimize their facility, property and asset management processes
TOPdesk:

Audience

Contract management solution for companies
FAMOS:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
TOPdesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
FAMOS:

API

Offers API Not Supported
TOPdesk:

API

Offers API Not Supported
FAMOS:

Screenshots and Videos

TOPdesk:

Screenshots and Videos

FAMOS:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
TOPdesk:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
FAMOS:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
TOPdesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
FAMOS:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
TOPdesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
FAMOS:

Company Information

Keßler Real Estate Solutions
Founded: 1998
Germany
www.kesslersolutions.de/en/individual-solutions/cafm-famos/
TOPdesk:

Company Information

TOPdesk
Founded: 1993
Netherlands
www.topdesk.com
FAMOS:

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TOPdesk:

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FAMOS:
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TOPdesk:
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FAMOS:
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TOPdesk:
Freshservice

Freshservice

Freshworks
4.6 out of 5 stars
FAMOS:
Concerto CAFM

Concerto CAFM

Concerto Support Services
TOPdesk:
Vivantio

Vivantio

4.9 out of 5 stars
FAMOS:

Categories

TOPdesk:

Categories

Asset Tracking Supported
Change Management Supported
Customer Service Supported
Help Desk Supported
IT Service Supported
ITSM Supported
Service Desk Supported
TOPdesk:

Facility Management Features

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Supported
Preventive Maintenance Supported
Residential Properties Not Supported
Room Scheduling Supported
Schools Supported
Space Planning Supported
Vendor Management Supported
Visitor Management Supported
Work Order Management Supported

Asset Tracking Features

Activity Tracking Supported
Audit Trails Supported
Barcoding / RFID Not Supported
Checkout / Check-In Supported
Depreciation Tracking Not Supported
Disposal Tracking Not Supported
Inventory Management Supported
Location Tracking Supported
QR Codes Supported
Reservations Supported
Service History Supported

Change Management Features

Approval Workflow Supported
Audit Trail Supported
Automated Notifications Not Supported
Change Calendar Supported
Change Planning Supported
Compliance Management Supported
Prioritization Supported
Release Management Supported
Task Management Supported
Tracking & Reporting Not Supported
Training Management Supported

Contract Management Features

Buy Side (Suppliers) Supported
Completion Tracking Supported
Compliance Tracking Not Supported
Contract Lifecycle Management Supported
Electronic Signature Not Supported
Full Text Search Supported
Government Contracts Not Supported
Pre-built Templates Not Supported
Sell Side (Customers) Not Supported
Specialty Contracts Not Supported
Version Control Supported
Workflow Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Not Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Not Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Not Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

Incident Management Features

Audit Trail Supported
Corrective Actions (CAPA) Not Supported
Disaster Recovery Not Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Not Supported
Safety Management Not Supported
Task Management Supported
Ticket Management Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Not Supported
Remote Control Supported
Self Service Portal Supported
SLA Management Supported
FAMOS:

Integrations

AutoCAD LT Supported
Automated Rental Management Supported
BIM 360 Supported
DARWIN Core Not Supported
DST Connect Not Supported
Enterprise Bot Not Supported
FARO Supported
Fabrik Supported
GenticFlow Not Supported
GoBright Not Supported
Indent Not Supported
Insocial Not Supported
Jira Work Management Not Supported
Stackreaction Not Supported
TestMonitor Not Supported
Testersuite Not Supported
Voyced Not Supported
baramundi Management Suite Not Supported
ilert Not Supported
nps.today Not Supported
TOPdesk:

Integrations

AutoCAD LT Not Supported
Automated Rental Management Not Supported
BIM 360 Not Supported
DARWIN Core Supported
DST Connect Supported
Enterprise Bot Supported
FARO Not Supported
Fabrik Not Supported
GenticFlow Supported
GoBright Supported
Indent Supported
Insocial Supported
Jira Work Management Supported
Stackreaction Supported
TestMonitor Supported
Testersuite Supported
Voyced Supported
baramundi Management Suite Supported
ilert Supported
nps.today Supported
FAMOS:
Claim FAMOS and update features and information
Claim FAMOS and update features and information
TOPdesk:
Claim TOPdesk and update features and information
Claim TOPdesk and update features and information