ExpressConnect

ExpressConnect

Service Express
+
+

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About

Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

About

Supports dealers and service providers with CRM, ERP, eCommerce, cash register, service and project management. ERP software for medium-sized companies. With our branch-neutral ERP software for trade and services, we offer you a solution "Made in Germany". We are at your side with individual and personal support. Automatic ticket creation with fault and maintenance planning, deployment feedback, deployment accounting and system management. Project management with time recording, real-time controlling including post-calculation, resource planning and billing. Process-accompanying DMS with full text search, check-in / check-out, DMS printer and simple drag & drop. Touchscreen-enabled software cash register for retail, optionally with service acceptance for, for example, workshop orders.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in search of a solution to manage their tickets, callbacks, and forecast plans

Audience

Medium sized companies looking for an ERP software solution for their business

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Service Express
Founded: 1993
United States
serviceexpress.com/expressconnect/

Company Information

Vepos
Founded: 2004
Germany
vepos.net

Alternatives

Alternatives

SmartITSM

SmartITSM

Service Grid Tech
Workheld

Workheld

Workheld GmbH
Site24x7 StatusIQ

Site24x7 StatusIQ

ManageEngine
ServiceManager

ServiceManager

ServiceCentral Technologies
inFlow Inventory

inFlow Inventory

Archon Systems Inc.

Categories

Categories

Billing and Invoicing Features

Billing Portal Not Supported
Contact Database Supported
Contingency Billing Supported
Customer Portal Not Supported
Customizable Invoices Supported
Dunning Management Supported
Hourly Billing Supported
Invoice History Not Supported
Mobile Payments Not Supported
Multi-Currency Supported
Online Invoicing Not Supported
Online Payments Not Supported
Payment Processing Supported
Project Billing Supported
Recurring/Subscription Billing Supported
Service Ticket Billing Not Supported
Tax Calculator Not Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Not Supported
Forecasting Supported
Inventory Optimization Supported
Kitting Not Supported
Manufacturing Inventory Management Not Supported
Mobile Access Not Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Supported
Warehouse Management Supported

Logistics Features

3PL Not Supported
Barcoding / RFID Supported
Container Tracking Not Supported
CRM Supported
Cross Docking Not Supported
Fleet Management Not Supported
Inventory Management Supported
Order Management Supported
Purchasing Not Supported
Scheduling Not Supported
Shipping Management Supported
Transportation Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Not Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Preventive Maintenance Features

Condition Monitoring Not Supported
Inspection Management Supported
Maintenance Scheduling Supported
Mobile Access Not Supported
Predictive Maintenance Supported
Purchasing Supported
Reminders Supported
To-Do List Not Supported
Vendor Management Supported
Work Order Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Not Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Not Supported
Kanban Board Not Supported
Milestone Tracking Supported
Portfolio Management Not Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Integrations

Datadog Supported
HPE OneView Supported
Nagios Core Supported
SolarWinds Access Rights Manager Supported
Splunk Cloud Platform Supported
WhatsUp Gold Supported
Zabbix Supported
Zenoss Supported

Integrations

Datadog Not Supported
HPE OneView Not Supported
Nagios Core Not Supported
SolarWinds Access Rights Manager Not Supported
Splunk Cloud Platform Not Supported
WhatsUp Gold Not Supported
Zabbix Not Supported
Zenoss Not Supported
Claim ExpressConnect and update features and information
Claim ExpressConnect and update features and information
Claim Vepos and update features and information
Claim Vepos and update features and information