ExpressConnect vs. Faddom Comparison


ExpressConnect Service Express	Faddom	+	+
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About Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.	About Faddom offers real-time, agentless application dependency mapping to give IT teams instant, risk-free visibility into hybrid environments. No credentials, no software installs, and no firewall changes. Faddom maps servers, applications, cloud resources, and traffic flows within an hour of deployment. This always-live mapping supports security audits, change impact analysis, cloud migration, IT documentation, and incident response. Faddom provides continuous infrastructure clarity without disruption, enabling better planning, control, and compliance. Trusted by organizations across industries, Faddom is built for speed, security, and simplicity. Deploy fast. Discover more. Stay in control.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies in search of a solution to manage their tickets, callbacks, and forecast plans	Audience IT operations teams and consultants
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Free Version Supported Free Trial Not Supported	Pricing $0 Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.3 / 5 ease 4.3 / 5 features 4.3 / 5 design 4.0 / 5 support 4.7 / 5 Read all reviews
	Pros & Cons from Real Users Pros Very easy to deploy and start infrastructure and application discovery. Agentless discovery. Multi Cloud and On-Premises discovery. Application dependency mapping and mapping between Applications and Business services. Agentless and therefore light touch. Relatively simple setup. Reasonably priced. Good tech support. -Easy to use (simple GUI) -Easy to install -Great time support the product -Quick discovery -Requires less privileges compared with other discovery tools, -Certificates management tool is a very useful feature -No internet access needed -Low cost Cons The GUI looks a bit outdated. NetFlow/SFlow configuration may not be accepted by some companies. Tech support was not 24x7. Our time zone (Australia) meant that tech support was only available outside our working hours. So typically it resulted in next day response for us. -Could require to modify virtualization networking configuration (Netflow solution)
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Service Express Founded: 1993 United States serviceexpress.com/expressconnect/	Company Information Faddom Founded: 2021 Israel faddom.com
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Categories Data Center Management Supported	Categories Application Dependency Mapping Supported Change Management Supported Cloud Migration Supported CMDB Supported Data Center Infrastructure Management (DCIM) Supported Data Center Management Supported Data Center Networking Supported Data Mapping Supported Enterprise Architecture Supported IT Documentation Supported Microsegmentation Supported Network Mapping Supported Network Traffic Analysis (NTA) Supported
	Show More Features CMDB Features Change Management Not Supported Configuration Management Not Supported Data Visualization Not Supported Device Auto Discovery Supported Impact Management Not Supported IT Asset Management Not Supported License Management Not Supported Performance Management Not Supported Relationship Mapping Not Supported
Integrations AWS CloudFormation Not Supported Azure Marketplace Not Supported BMC Helix CMDB Not Supported Datadog Supported Docker Not Supported Google Cloud Platform Not Supported HPE OneView Supported Kubernetes Not Supported Nagios Core Supported New Relic Not Supported Oracle Cloud Infrastructure Not Supported ServiceNow Not Supported Slack Not Supported SolarWinds Access Rights Manager Supported Splunk AppDynamics Not Supported Splunk Cloud Platform Supported VMware Cloud Not Supported VMware vSphere Not Supported WhatsUp Gold Supported Zenoss Supported Show More Integrations View All 8 Integrations	Integrations AWS CloudFormation Supported Azure Marketplace Supported BMC Helix CMDB Supported Datadog Not Supported Docker Supported Google Cloud Platform Supported HPE OneView Not Supported Kubernetes Supported Nagios Core Not Supported New Relic Supported Oracle Cloud Infrastructure Supported ServiceNow Supported Slack Supported SolarWinds Access Rights Manager Not Supported Splunk AppDynamics Supported Splunk Cloud Platform Not Supported VMware Cloud Supported VMware vSphere Supported WhatsUp Gold Not Supported Zenoss Not Supported Show More Integrations View All 16 Integrations
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