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About

Exeechain is AI-native customer success software for B2B SaaS teams: churn prediction, customer health scores and failed payment recovery in one platform. Every account is scored daily from 0 to 100, the three risk drivers behind each score are named in plain English, and the save email is drafted from that customer's own history and sent under your approval. When a card fails, a recovery sequence runs and stops the moment the payment clears. Signals from Stripe, Salesforce, HubSpot, Intercom, Zendesk, Mixpanel and Slack feed one health score. Also: retention playbooks, revenue forecasting timed to real renewal dates, QBR automation written from account data, AI Copilot, champion tracking. Free tier runs the entire product on a sample book. Paid from $299/mo (150 customers), $999/mo (500), $2,999/mo (2,000), Enterprise from $5,900/mo. About 80% cheaper than Gainsight at the median published deal. No implementation fee, month to month.

About

Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

RevOps teams, Account Managers, sales leaders managing renewals, Customer Success Managers (CSMs), VP / Head of Customer Success, Customer Success Operations, SaaS Founders running CS themselves, CEOs of early-to-mid stage SaaS, CFOs tracking NRR and revenue retention, Data teams wanting pre-built churn models, Product teams tracking feature adoption signals, Startups ($500K–$2M ARR) outgrowing spreadsheets, Growth-stage SaaS ($2M–$50M ARR) needing automation, Mid-market B2B SaaS replacing Gainsight/ChurnZero

Audience

Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$299/month
Free: the entire product on a sample dataset, $0. Shield: $299/month, up to 150 customers. Multiplier: $999/month, up to 500 customers. Command: $2,999/month, up to 2,000 customers. Enterprise: from $5,900/month, unlimited. Prices are per workspace, not per user. Month to month, annual billing optional, no implementation fee. Extra capacity on Multiplier: $149 per 100 customers.
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required.

Cons

  • It worked great for me. Nothing to share about cons.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Exeechain
Founded: 2025
Nepal
exeechain.com

Company Information

Totango
Founded: 2010
United States
www.totango.com

Alternatives

Alternatives

Categories

Categories

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Customer Success Features

Account Alerts Not Supported
Account Management Supported
Communication Management Not Supported
Customer Engagement Not Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Experience Management Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Marketing Automation Features

A/B Testing Not Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Not Supported
Website Visitor Tracking Not Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
Slack Supported
Zendesk Supported
APIANT Not Supported
AccessOwl Not Supported
Adobe Marketo Engage Not Supported
Catalyst Not Supported
Google Cloud BigQuery Not Supported
Hightouch Not Supported
Intercom Supported
Jira Service Management Not Supported
Jira Work Management Not Supported
Microsoft Teams Not Supported
NetSuite Not Supported
SAP Sales Cloud Not Supported
SQL Server Not Supported
Salesforce Agentforce Service Not Supported
Stripe Supported
Wufoo Not Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
Slack Supported
Zendesk Supported
APIANT Supported
AccessOwl Supported
Adobe Marketo Engage Supported
Catalyst Supported
Google Cloud BigQuery Supported
Hightouch Supported
Intercom Not Supported
Jira Service Management Supported
Jira Work Management Supported
Microsoft Teams Supported
NetSuite Supported
SAP Sales Cloud Supported
SQL Server Supported
Salesforce Agentforce Service Supported
Stripe Not Supported
Wufoo Supported
Claim Exeechain and update features and information
Claim Exeechain and update features and information
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Claim Totango and update features and information