Excellent Survey vs. SurveyMonkey Comparison


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These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. Jotform App Builder for ChatGPT and Claude is an AI-powered no-code application builder that enables users to create, customize, publish, and manage applications through natural language conversations. The platform integrates Jotform Apps with ChatGPT and Claude, allowing users to turn ideas discussed with an AI assistant into functional applications without traditional programming. 9,009 Ratings Visit Website SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 3,089 Ratings Visit Website Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. 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With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 869 Ratings Visit Website Act! Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you. For 39 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses. 555 Ratings Visit Website GWI Every year, we survey over a million people around the world so businesses can understand changing consumer behavior in seconds. Designed for busy teams, our platform makes it easy to get what you need, analyze it how you want, and share it with your teams. Pinpoint your perfect customer from over 250K+ profiling points. Apply question charts to unlock insights into what your audience thinks, feels, and does. Collate data and charts to build your story and share it with your team. Overlay multiple data points for in-depth data analysis. Gain unparalleled insight into consumers with survey data that reflects the views, interests, and behaviors of billions of real people across the globe. 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About Excellent Survey is a web-based survey and form builder for professionals, teams, researchers, educators and individuals. Users can start with a blank survey, an editable template or an AI-generated draft, then build questionnaires using 34 question types and conditional logic. The editor supports custom branding with colours, fonts, logos and themes. Surveys can be shared by link, QR code, email, social networks or website embed, and respondents can answer on phones, tablets or computers. The workspace provides question charts, completion and timing metrics, NPS results and audience breakdowns, plus AI-generated summaries, findings and suggested actions. Users can export responses as Excel, CSV, PDF or SPSS-ready files. The interface is available in English and Arabic, including right-to-left layouts. The free account includes unlimited surveys and responses; survey-generation requests and new AI reports are each limited to 10 per hour per user.	About A global leader in survey software. 20 million questions answered daily. Keep a competitive edge by truly understanding the voice of your customers. Customer satisfaction surveys help you connect at multiple touchpoints to find out exactly what your customers want, need, and expect. Learn what’s working and what’s not directly from your employees. Measure employee satisfaction, conduct 360 reviews, or even send out compliance quizzes. Whether you’re in HR or a team lead, employee surveys help you get the answers you need. Tap into what the world is thinking—whenever you want. Market research surveys make it easy to get opinions from potential and existing customers, test concepts, measure brand awareness, and more. Join the 98% of the Fortune 500 who rely on SurveyMonkey for People Powered Data.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Professionals, teams, researchers, educators and individuals who need to create and publish surveys or forms and analyze responses.	Audience Organizations of all sizes in all industries
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free The free account includes unlimited surveys and responses, 34 question types, templates, branding, logic, AI drafting and reports, and PDF, Excel, CSV and SPSS-ready exports. AI survey generation and new AI reports are each limited to 10 requests per hour per user. Free Version Supported Free Trial Not Supported	Pricing $25 per user per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.7 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros Contains automatic survey closing, the ability to close a survey at a specific time without the need to remember it is a very useful functionality, not only eliminates uncertainty about when responses should be collected, but also ensures that the data collection process is more efficient and organized, by setting a fixed time for closing, The analysis of the results can be better planned, allowing us to concentrate on the interpretation of the data instead of worrying about the time of closing, in addition, it has an easier categorization of responses, this functionality simplifies the categorization of responses within the same survey, by having a clear time frame, It is especially valuable in surveys that cover multiple topics or questions, as it allows identifying trends and patterns in a clearer way, This feature allows surveyors to identify patterns in participants' responses, which can reveal significant insights into respondents' opinions and behaviors, and by tagging responses, similar comments can be grouped together, which not only saves time in analysis, but also enriches the understanding of the data collected. + I have multiple ways to send the surveys, this allows me to have the ability to not only share surveys with the generated links but also that I can send them through email, the different social channels that currently exist and also from the mobile application of Survey Monkey. This latest way of sharing surveys has made it easier for me to survey my employees as I can get the answer immediately and select a specific group of people within my company. You can also buy the answers when you want to do a survey that has an incentive when qualifying and answering everything correctly, this is very encouraging to get answers that are closer to the user and that provide more data than simple surveys without incentives. + You can create forms very easily, there are many types of inputs that can be added that allow the creation of a varied form without any limit. It goes from multiple selection to drop down menus. It also has branching depending on the answers from the user, thus being able to have more complete and personalized forms at the user level. + Like the forms, being able to create surveys is very simple and you can also add the questions you want and in a branched way, although most of my created finds are linear. Continuing what I was saying, it is very easy to create surveys, just by dragging and dropping I can add the different questions and different spaces or ways in which the user can respond. So there will be no limit when creating the finds unless you have a free plan of this platform which I do not recommend if you are a medium or large company. + The results are very simple to understand, so any user who needs to collect answers for their investigations will have no problem understanding the results obtained. It is enough to ask the right questions to have the best answers and to be able to get the most out of this data collection platform. + I have a 24/7 technical support that provides me with solutions at any time and these solutions have been very practical when applying them within the created surveys, my company has benefited from the help that Survey Monkey technical support has received since it provides good solutions for market research. SurveyMonkey has been a perfect platform to have a correct customization and creation of all kinds of surveys, one of the first things that I liked about this platform is the great variety of templates that are available to create surveys, these templates are customizable, you can modify the source of the template and also each of the images that the template has in each survey, in addition, another of the things that I love about this platform is that it has a function to add mandatory fields to the surveys, this function is very important since it allows me to always get the correct answers for each of the text fields or questions in the survey, I can add mandatory answers to each question so that the client has to complete the survey correctly. Another thing that I like about this platform is that it allows me to receive responses in real time, through the monitoring system I can know which Client is completing a survey at a specific time, I can monitor each of the responses that are being posted to the survey questions, in addition, I can know the customer's location, how many questions he has answered and many more details, this function really allows me to monitor the customer's activity in each survey in real time. I also liked that this platform is able to send automated reminders to customers who have received a survey from us in their email inbox, this feature is very important to me as when a large number of customers do not you have completed the survey we have sent to your email, we can set up Automated Reminders to be sent to our customers inbox, I really love this feature as it allows me to get more responses on surveys. SurveyMonkey is an amazing service for perfecting the way all kinds of surveys are created, one of the first things I liked about this platform is that it offered me a lot of fully customizable templates for each of the surveys I'm using. working, there really is a lot of variety of dishes, you can choose the one that best suits the survey that I am working on, in addition, all the templates are customizable, I can modify the text font of each template or its general color. The second thing that I loved about this survey creation platform is that it allows me to use the required fields feature, this feature is very important to me as this ensures that clients will fill in the required text fields, this feature allows add as a required field each of my survey answers, this way the client will not be able to skip the survey or an important section of it, I can make all the questions completely mandatory to go to the next section of the survey. I also loved that they get benefits from what is the mobile app, this app has two features, it allows you to complete surveys through this app without having to open the survey within the browser, but also allows the feature to create surveys from scratch, if you need to send you survey your customers and you want to do it from your mobile phone, this application costs like these features included, you can create an account from scratch and have all the features and tools available in the desktop version. SurveyMonkey is a very complete platform when it comes to carrying out all kinds of surveys, with the help of this platform you will be able to see statistically the progress of each of the schools that you send to your clients. The main thing that left me quite shocked and that was very positive about this platform is the ease with which you can create surveys, in addition, I will have experience, we managed to obtain and use a large number of templates for each survey, the entire template offered by this platform are very optimistic templates, in which the color used by the entire template can be modified, the text font can be modified and much more, each template is very customizable, and you can adapt it to your tastes. In addition, I loved that with this platform you can modify the fields required to complete one of the phases of the survey, this forces each participant to give you to complete specific text fields, in addition, I love very much that with this platform you can statistically visualize the advance each survey, you can check how many people have completed the survey, you can check how many people have received take care of me to their email but have not accessed it, this is very important since we can send immediate reminders to people who have not completed the survey survey correctly. I love the totality of service that this platform offered me, it constantly helps me to create survey for all our clients in our financial services company. Cons Although it can present certain challenges in its navigation, overall, the platform is quite accessible and easy to use, which means that while some users may encounter complications when trying to locate specific functions or scrolling through the different sections, the interface is designed in such a way that once they become familiar with it, they can take advantage of all its features without major inconveniences. - There is no way to notify the user that they have received a survey via email, unless they have the application previously and have had a reminder which invites them to complete the survey. However, this is not the case with emails and I also have many users who receive surveys in the Spam folder, causing me to have inconclusive results when it comes to surveys of a specific group of people, if I were a type survey which has a limit of participants, but the participants are random would not have a problem. But with surveys in which there is already a defined group, the surveys also have a time limit, it is a process and a waste of time when users do not find out that they have pending surveys since the emails end up in the spam folder . - There are certain features that I used in the basic plan for teams, but I had to upgrade to a more advanced plan to be able to continue using that feature since it has restructured the plans. This has bothered me a lot since I had contracted a plan which already covered my needs and now I have a plan which I do not use certain tools just because Survey Monkey as a company wanted to move some tools only to more expensive plans, this should not be So since I had already structured a payment plan which calculated the expenses of this platform, now I had to spend more to be able to enjoy a single feature. So if they are going to accommodate the plans again I hope they won't remove features from lower features again just to make you pay more. - I would like you to be able to do flash surveys to be able to integrate them into social channels or to integrate them into video conferencing platforms like Zoom or Skype. This would allow short surveys to be carried out and that can be resolved quickly and also have them stored within Survey Monkey in order to have everything related to questions within this platform and not have the results in only the other communication platforms. I just want it to integrate more with chats and video calls for more practicality. One of the main negative points of this platform is that currently it is not possible to remove the branding of this software in the surveys I have created, all the surveys I have created in this software are branded by SurveyMonkey, I did not like this mainly because I I would love to put my company brand on the survey, although I can put my company logo on this survey, I can't remove the SurveyMonkey brand. The second negative thing regarding this platform is that currently it is not possible to customize the link of each survey, it would be excellent to be able to create a personalized link for each survey, which does not have the SurveyMonkey link, it would be excellent to be able to modify this link and place the name of my company in the survey link. The last negative thing about this platform is regarding the free trial version, this free trial version lasts a very short time, in addition, the number of surveys you can create and the number of Contacts you can add to send this is very limited. survey via email, I do not recommend this trial version at all as it is not very useful. My first criticism about this platform is regarding the free version, since the free version does not allow you to send a large number of surveys to customers, also, it does not have a great limit when it comes to the number of customers you can reach. I will send you a survey, there is approximately a limit of 100 contacts to whom you can send surveys, it is very necessary to use a paid version to have those limits and be able to send surveys without limits. Another negative thing about this platform is that customers can see what software this survey has been created with, there is no way to remove the SurveyMonkey name from each survey created, and you cannot get a personalized survey link either. , so all your customers will know that you have taken that survey with SurveyMonkey. The third negative thing about this platform is that the free version does not allow you to add mandatory fields either, so if you use the Rita version to send surveys, you will run the risk that some fields or answers are not completed by the client. SurveyMonkey has many positive features, the creation of surveys within this platform is relatively perfect, however one of the main things that I do not like about this platform is the service to create forms, the main service used in this platform is the surveys, yes Maru, the additional service that exists within it is that it can create forms, the formula that within this platform is not as good as it seems, since the participants of each form cannot send the information of the form to complete the then, in addition, it is formed and has a rather old-fashioned design, which means that the other participant does not feel as encouraged to complete it correctly, we believe that the forms within this platform should be much more optimal. In addition, another of the negative things that formally messes you up is the free version that does not give you access to the vast majority of functions, in addition, it has a certain number of surveys that you can create with this version, I really do not recommend the free version, it is very limited and will not give you access to important functions.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Excellent Survey excellentsurvey.com	Company Information SurveyMonkey Founded: 1999 United States www.surveymonkey.com
Alternatives SmartInterview Pulse Partners Sàrl (SmartInterview)	Alternatives Jotform
ProProfs Survey Maker ProProfs	FormAssembly
QUESTIONSTAR	Sogolytics
SurveyJS	SurveyLab
CreateSurvey Imposant View All	SurveyOL SurveyOL.com View All
Categories Online Form Builders Supported Survey Supported	Categories Customer Feedback Supported Employee Survey Supported Forms Automation Supported Market Research Supported NPS Supported Online Quiz Makers Supported Polling Supported Survey Supported
	Survey Features Custom Survey URLs Supported Data Analysis Tools Not Supported Email Marketing Supported Mobile Survey Not Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Show More Features Market Research Features Benchmarking Not Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Not Supported Paper-Based Supported Phone-Based Not Supported Sample Management Not Supported Statistical Analysis Supported Survey Management Supported Polling Features Data Analysis Tools Supported Email Distribution Supported Feedback Collection Supported Live Results Tracking Supported Multiple Question Types Not Supported Online Polling Supported Phone Polling Not Supported Presentation Tools Not Supported Q & A Not Supported Skip Logic Supported SMS Polling Not Supported Supports Audio / Images / Video Supported
Integrations Advantage CSP Not Supported Airbyte Not Supported Aritic PinPoint Not Supported Certifier Not Supported Churn360 Not Supported Cyclr Not Supported Desktop.com Not Supported Displayr Not Supported DoorLoop Not Supported Engage2Serve Not Supported Gainsight Not Supported Giftronaut Not Supported Kapiche Not Supported Ketch Not Supported Rivery Not Supported StarfishETL Not Supported Startdeliver Not Supported Unifonic Not Supported Viable Not Supported Wallkit Not Supported Show More Integrations	Integrations Advantage CSP Supported Airbyte Supported Aritic PinPoint Supported Certifier Supported Churn360 Supported Cyclr Supported Desktop.com Supported Displayr Supported DoorLoop Supported Engage2Serve Supported Gainsight Supported Giftronaut Supported Kapiche Supported Ketch Supported Rivery Supported StarfishETL Supported Startdeliver Supported Unifonic Supported Viable Supported Wallkit Supported Show More Integrations View All 307 Integrations
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