Etuma vs. Netigate Comparison


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About Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms.	About Netigate is a feedback platform that allows you to collect and manage valuable business insights using online surveys. Specialising in Voice of the Customer and Voice of the Employee feedback, Netigate is the complete GDPR-compliant solution for companies of all sizes. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, real-time reporting, expert-crafted templates, text analysis for open-text-answers and much more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a solution to manage their customer feedback	Audience Companies searching for an all-in-one GDPR-compliant solution to manage customer and employee feedback
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 3.5 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Its custom survey URL and mobile surveys are the main features which I like the most. It covers almost all topics for all age groups. Its custom survey URL and mobile surveys are the main features which I like the most. Its library has good collections too. Cons There is not a free version of Netigate and that is not heartening. There is not a free version of Netigate and that is not heartening to hear.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Etuma Founded: 2011 Finland www.etuma.com	Company Information Netigate Founded: 2005 Sweden www.netigate.net
Alternatives Caplena	Alternatives Survio
WordStat Provalis Research	Responsr
DiscoverText Texifter	Zest Zestmeup
Kimola Cognitive Kimola	SurveyOL SurveyOL.com
Komprehend View All	Delighted Qualtrics View All
Categories Text Analytics Supported Text Mining Supported	Categories Customer Feedback Supported Employee Feedback Supported Employee Survey Supported NPS Supported Survey Supported Text Analytics Supported User Research Supported
Show More Features Text Mining Features Boolean Queries Not Supported Document Filtering Not Supported Graphical Data Presentation Supported Language Detection Supported Predictive Modeling Supported Sentiment Analysis Supported Summarization Not Supported Tagging Not Supported Taxonomy Classification Supported Text Analysis Supported Topic Clustering Supported	Show More Features Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported
Integrations Startdeliver Not Supported	Integrations Startdeliver Supported View All 1 Integration
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