EtherAssist

EtherAssist

EfficientEther
+
+

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About

EtherAssist is an AI assistant for IT teams. It helps diagnose incidents, write PowerShell and automation scripts, produce guides and runbooks, and draft compliance documents. Diagnostics cover DNS, mail, SSL, ports and CVEs, and it converts VBS and BAT scripts to PowerShell. It generates scripts for your team to review and run; it does not make changes in your estate. Windows 11 readiness reads Intune data through Microsoft Graph, read-only. Compliance draft packs cover ISO 27001, ISO/IEC 42001, Cyber Essentials, NCSC CAF, DORA, NIS2 and more. Admins control web search, connectors and sources per tenant, and choose the region (UK, EU or US) for model calls, with an audit log for your SIEM. Works in Microsoft Teams and as a browser extension. £16 per user per month. See it in a live demo.

About

Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT teams, service desks and managed service providers (MSPs)

Audience

Managed service providers that need to automate ticket resolution, PSA/RMM workflows, and routine IT support tasks with AI

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£16/user/month
Standard plan: £16 per user per month, billed monthly, plus VAT. See EtherAssist in a live demo with the EfficientEther team.
Free Version Not Supported
Free Trial Not Supported

Pricing

$1,300 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

EfficientEther
United Kingdom
efficientether.co.uk/products/etherassist

Company Information

Neo Agent
Founded: 2023
United Kingdom
www.neoagent.io

Alternatives

Alternatives

PacKit

PacKit

Caphyon
PowerShell

PowerShell

Microsoft
ScriptRunner

ScriptRunner

ScriptRunner Software GmbH

Categories

AI IT Agents Supported

Categories

AI Agents Supported
AI IT Agents Supported
MSP Supported

Integrations

Microsoft Teams Supported
Active Directory Not Supported
Asio by ConnectWise Not Supported
Autotask PSA Not Supported
ConnectWise Automate Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
IT Glue Not Supported
Ingram Micro Cloud Not Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft Entra ID Not Supported
Microsoft Exchange Not Supported
Microsoft Intune Supported
N-able N‑central Not Supported
NinjaOne Not Supported
N‑able N-sight RMM Not Supported
ScalePad Not Supported
Sherweb Not Supported
Slack Not Supported

Integrations

Microsoft Teams Supported
Active Directory Supported
Asio by ConnectWise Supported
Autotask PSA Supported
ConnectWise Automate Supported
ConnectWise PSA Supported
Datto RMM Supported
IT Glue Supported
Ingram Micro Cloud Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft Entra ID Supported
Microsoft Exchange Supported
Microsoft Intune Not Supported
N-able N‑central Supported
NinjaOne Supported
N‑able N-sight RMM Supported
ScalePad Supported
Sherweb Supported
Slack Supported
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Claim EtherAssist and update features and information
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