Related Products
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About
Digitalization is undoubtedly one of our times most significant forces of change. New technologies, such as the SDN/NFV, artificial intelligence, 5G, and IoT bring a transformative impact across most businesses and industries. Digitalization plays a dual role as it redefines ways of working and core offerings and at the same time accelerates demand for what the industry produces. As you introduce virtualized and software-defined infrastructure, and prepare to expand business in the digital economy, automation is essential to re-scale and re-purpose your operations. Begin your journey to closed-loop, zero-touch operations and orchestration based on real-time data analytics. Ericsson Automated Network Operations is the portfolio of offerings that lifts the world of telecom OSS to a completely new level.
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About
Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce.
Zero-Touch FSM automates scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and service requirements. Fieldcode combines Zero-Touch Dispatch, One Workforce, and SLA + Parts Logistics to reduce manual coordination.
IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration.
Additional capabilities include route optimization, offline mobile workflows, customer self-service, AI-powered service actions, asset and inventory management, and integrations with ITSM, ERP, CRM, and OSS/BSS systems.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
Companies looking for an OSS and BSS solution
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Audience
IT & Telecom service providers running their own engineers, subcontractors, and service partners across distributed, SLA-driven field operations.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user Business: $45 per month per user Enterprise: $65 per month per user
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationEricsson
Founded: 1876
Sweden
www.ericsson.com/en/portfolio/digital-services/automated-network-operations
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Company InformationFieldcode
Founded: 2001
Germany
fieldcode.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Field Service Management Features
Billing & Invoicing
Supported
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Quotes / Estimates
Not Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Supported
Work Order Management
Supported
Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Data Mining
Not Supported
Demand Forecasting
Supported
For Education
Not Supported
For Healthcare
Supported
Modeling & Simulation
Not Supported
Sentiment Analysis
Not Supported
Route Planning Features
Capacity Planning
Supported
Drag & Drop Scheduling
Supported
Driver Management
Supported
Emergency Dispatch
Supported
GPS Tracking
Supported
Performance Metrics
Supported
Route Costing
Supported
Territory Management
Supported
Scheduling Features
Alerts/Notifications
Supported
Appointment Scheduling
Supported
Automated Scheduling
Supported
Calendar Management
Not Supported
Class Scheduling
Not Supported
Employee Scheduling
Supported
Facility Scheduling
Supported
Group Scheduling
Supported
Interview Scheduling
Not Supported
Meeting Room Booking
Not Supported
Multi-Location
Supported
Online Scheduling
Supported
Payment Processing
Not Supported
Real-time Scheduling
Supported
Reservations
Not Supported
Resource Scheduling
Supported
Room Booking Management
Not Supported
Service Dispatch Features
Billing & Invoicing
Supported
Call Center Management
Supported
Contract Management
Supported
Customer Database
Supported
Inventory Control
Supported
Job Management
Supported
Job Tracking
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Self Service Portal
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Tradesman Job Management Features
Contract Management
Supported
Customer Database
Not Supported
Dispatch Management
Supported
For Builders
Not Supported
For Electricians
Not Supported
For Field Service Businesses
Supported
For HVAC
Not Supported
For Plumbers
Not Supported
For Roofers
Not Supported
Invoicing
Not Supported
Job Tracking
Not Supported
Payments
Not Supported
Quoting
Not Supported
Reporting
Supported
Scheduling
Supported
Time Tracking
Supported
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Integrations
Anterix
Supported
BleuPage
Supported
Dynamics 365 Commerce
Not Supported
Elastiflow
Supported
Field Nation
Not Supported
GTT Envision
Supported
HubSpot CRM
Not Supported
HubSpot Customer Platform
Not Supported
QuickBooks Accountants
Not Supported
Salesforce
Not Supported
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Integrations
Anterix
Not Supported
BleuPage
Not Supported
Dynamics 365 Commerce
Supported
Elastiflow
Not Supported
Field Nation
Supported
GTT Envision
Not Supported
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
QuickBooks Accountants
Supported
Salesforce
Supported
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