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About

Digitalization is undoubtedly one of our times most significant forces of change. New technologies, such as the SDN/NFV, artificial intelligence, 5G, and IoT bring a transformative impact across most businesses and industries. Digitalization plays a dual role as it redefines ways of working and core offerings and at the same time accelerates demand for what the industry produces. As you introduce virtualized and software-defined infrastructure, and prepare to expand business in the digital economy, automation is essential to re-scale and re-purpose your operations. Begin your journey to closed-loop, zero-touch operations and orchestration based on real-time data analytics. Ericsson Automated Network Operations is the portfolio of offerings that lifts the world of telecom OSS to a completely new level.

About

Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch FSM automates scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and service requirements. Fieldcode combines Zero-Touch Dispatch, One Workforce, and SLA + Parts Logistics to reduce manual coordination. IT use cases include break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, AI-powered service actions, asset and inventory management, and integrations with ITSM, ERP, CRM, and OSS/BSS systems.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies looking for an OSS and BSS solution

Audience

IT & Telecom service providers running their own engineers, subcontractors, and service partners across distributed, SLA-driven field operations.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!
  • We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Cons

  • Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.
  • At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Ericsson
Founded: 1876
Sweden
www.ericsson.com/en/portfolio/digital-services/automated-network-operations

Company Information

Fieldcode
Founded: 2001
Germany
fieldcode.com

Alternatives

Nokia OSS

Nokia OSS

Nokia

Alternatives

Pinaka ZTi

Pinaka ZTi

Pinakastra Computing
Anuta ATOM

Anuta ATOM

Anuta Networks
PCmover® Enterprise

PCmover® Enterprise

Laplink Software
NEC ProgrammableFlow

NEC ProgrammableFlow

NEC Corporation of America

Categories

OSS/BSS Supported

Categories

IoT Supported
Route Planning Supported
Scheduling Supported
Service Dispatch Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Not Supported
For Healthcare Supported
Modeling & Simulation Not Supported
Sentiment Analysis Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Not Supported
For Field Service Businesses Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
Invoicing Not Supported
Job Tracking Not Supported
Payments Not Supported
Quoting Not Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Integrations

Anterix Supported
BleuPage Supported
Dynamics 365 Commerce Not Supported
Elastiflow Supported
Field Nation Not Supported
GTT Envision Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
QuickBooks Accountants Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Simetric Supported
Switch Automation Supported
VMware Telco Cloud Platform Supported
Zmanda Supported
Zoho CRM Not Supported
monday AI work platform Not Supported

Integrations

Anterix Not Supported
BleuPage Not Supported
Dynamics 365 Commerce Supported
Elastiflow Not Supported
Field Nation Supported
GTT Envision Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
QuickBooks Accountants Supported
Salesforce Supported
ServiceNow Supported
Simetric Not Supported
Switch Automation Not Supported
VMware Telco Cloud Platform Not Supported
Zmanda Not Supported
Zoho CRM Supported
monday AI work platform Supported
Claim Ericsson Automated Network Operations and update features and information
Claim Ericsson Automated Network Operations and update features and information
Claim Fieldcode and update features and information
Claim Fieldcode and update features and information