Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA.
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Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale. Built for midsize and large organizations, it combines best-in-class CRM across sales, marketing, and service with an AI-native, no-code engine that lets business teams automate workflows, deploy AI agents, and adapt processes without developer dependency.
The platform includes Creatio Business Studio for building applications and AI agents using natural language and visual designers, and Creatio AI Studio — a dedicated environment for managing the full enterprise agent lifecycle, from building and deploying to governing and optimizing agents at scale. The AI CRM suite covers Marketing, Sales, and Service, each with embedded AI agents that handle routine tasks autonomously so teams can focus on higher-value work.
Creatio's Unlimited Enterprise model removes per-seat, per-agent, and per-workflow pricing constraints entirely — the more your people and AI agents do together, the more value you get, without the cost scaling with it. The platform supports industry-specific deployments across 20+ verticals including financial services, manufacturing, high-tech, and public sector, backed by 700+ marketplace add-ons and a global network of 500+ partners. Recognized as a Leader and Strong Performer across multiple Gartner and Forrester reports, Creatio serves thousands of customers in 100+ countries.
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Nokia Session Border Controller (SBC)
Nokia's Session Border Controller (SBC) secures signaling and control media crossing the edges of the IMS network. It sits at the edge of access networks to secure any type of IP access and deliver all IMS services. It also sits on the edge of peering networks to support roaming, IMS interconnection, or corporate SIP trunking scenarios. The SBC provides functions such as encryption/decryption of bearer traffic, firewall and topology hiding for security, media handling and transcoding, SIP interworking, and NAT traversal. It can be deployed as a standalone SBC or as part of Nokia’s VoLTE/VoWiFi solution. For VoIP services provided to residential and enterprise customers, the SBC offers DoS/DDoS protection, topology hiding of the network from the access, NAT traversal, and codec support for G.729, G.722, and T.38 Fax. In a VoLTE core network, it controls access and allows mobility, providing an EVS codec and supporting eSRVCC, VoWiFi, NPLI, S8HR roaming, and more.
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