Ender Turing Level AI

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Ender Turing:

About

Ender Turing is a conversation intelligence and speech analytics platform for contact centers, sales, and customer-success teams. It analyzes calls, chats, emails, support tickets, and meetings, producing transcripts, summaries, topics, tags, and configurable quality scores. AutoQA applies scorecards across conversations, while search, dashboards, charts, and funnels help teams examine customer reasons, script adherence, satisfaction, and performance. EnderGPT answers questions about conversations with cited examples, and automated alerts, reports, and coaching workflows help teams act on findings. Connectors, a browser extension, REST API, SFTP, and file upload bring conversation data into the platform. Enterprise plans support private-cloud and on-premise deployment.
Level AI:

About

Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.
Ender Turing:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Level AI:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Ender Turing:

Audience

Contact centers and customer-success teams that need conversation analytics, automated quality scoring and coaching.
Level AI:

Audience

Contact center leaders, CX operations teams, QA teams, and enterprises seeking conversation analytics, automated quality monitoring, and AI customer support automation.
Ender Turing:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Level AI:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Ender Turing:

API

Offers API Supported
Level AI:

API

Offers API Supported
Ender Turing:

Screenshots and Videos

Level AI:

Screenshots and Videos

Ender Turing:

Pricing

$39/agent/month
A free plan is available and does not expire. Contact-center accounts include up to 5 agents and 100 calls per agent per month, with a 10-minute call limit; sales and customer-success accounts include up to 3 users and 50 conversations per month, with a 30-minute meeting limit. Team plans start at $39/agent/month for contact centers and $59/user/month for sales and customer success. Business plans start at $79/agent/month and $89/user/month, respectively. Paid plans have no seat, conversation, or duration limits. Enterprise pricing is custom; private-cloud and on-premise deployment are available, with a one-time setup fee for on-premise. Ender Assist is available for $0.49 per assisted call.
Free Version Supported
Free Trial Not Supported
Level AI:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Ender Turing:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Level AI:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Ender Turing:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Level AI:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Ender Turing:

Company Information

Ender Turing
Founded: 2020
Estonia
enderturing.com
Level AI:

Company Information

Level AI
Founded: 2020
United States
thelevel.ai/
Ender Turing:

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Ender Turing:
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Ender Turing:

Categories

Level AI:

Categories

Level AI:

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Supported
Call Recording Supported
Customer Experience Management Supported
Data Security Supported
Natural Language Processing Supported
Predictive Analytics Supported
Self-Service Search Supported
Sentiment Analysis Supported
Surveys & Feedback Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Not Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Supported
Topic-Based Analytics Supported
Video Conferencing Analytics Supported
Win/Loss Analysis Supported

Workforce Optimization (WFO) Features

eLearning Not Supported
Interaction Analytics Supported
Liability Recording Not Supported
Performance Management Supported
Quality Management Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Supported
Surveying Supported
Workforce Management Not Supported
Ender Turing:

Integrations

Five9 Supported
Genesys Cloud CX Supported
8x8 Contact Center Supported
Aircall Supported
Amazon Connect Supported
Assembled Not Supported
Freshchat Not Supported
Google Drive Not Supported
HubSpot CRM Not Supported
NetSuite Not Supported
NiCE CXone Mpower Supported
Operata Not Supported
Seismic Learning Not Supported
Talkdesk Supported
Twilio Not Supported
Twilio Flex Supported
Twilio Voice Not Supported
Verint Workforce Management Not Supported
Webex Contact Center Supported
Zendesk Not Supported
Level AI:

Integrations

Five9 Supported
Genesys Cloud CX Supported
8x8 Contact Center Not Supported
Aircall Not Supported
Amazon Connect Not Supported
Assembled Supported
Freshchat Supported
Google Drive Supported
HubSpot CRM Supported
NetSuite Supported
NiCE CXone Mpower Not Supported
Operata Supported
Seismic Learning Supported
Talkdesk Not Supported
Twilio Supported
Twilio Flex Not Supported
Twilio Voice Supported
Verint Workforce Management Supported
Webex Contact Center Not Supported
Zendesk Supported
Ender Turing:
Claim Ender Turing and update features and information
Claim Ender Turing and update features and information
Level AI:
Claim Level AI and update features and information
Claim Level AI and update features and information