QueueMetricsLoway
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Related Products
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About
A terminal-centric distro with a vibrant and friendly community at its core. A vibrant and friendly community, the beating heart of this distro, to guide you through your journey. Experience our distro with light and always evolving base. Read and download it on our latest release page. The EndeavourOS knowledge base, the place where you can find our wiki articles and video tutorials, is here as your guideline during your exploration in building your unique and personal system. Create your own destiny with an incredible journey. If you like to roll up your sleeves and go on an adventure, then you might want to give us a try. EndeavourOS isn’t an expressway to a predefined destination in computing, it is all about the journey towards your own destination, and on top of that, you’ll be meeting new and friendly faces during that exploration. Or more appropriate, your new Endeavour.
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About
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.
More metrics and reports coming out for free every year!
QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Anyone seeking a terminal-centric system solution to improve all their tasks and operations
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Audience
call centers
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationEndeavourOS
endeavouros.com
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Company InformationLoway
Founded: 2004
Switzerland
www.queuemetrics.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
Asterisk
Not Supported
Grandstream Wave
Not Supported
Yeastar Cloud PBX
Not Supported
fpm
Supported
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Integrations
Asterisk
Supported
Grandstream Wave
Supported
Yeastar Cloud PBX
Supported
fpm
Not Supported
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