EnAIGolden Owl Corporation
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Verizon Knowledge AssistVerizon
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Related Products
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About
ÉN AI is a web-based AI knowledge assistant that helps organizations find answers in internal information. Administrators can add PDF, DOCX, XLSX, CSV and TXT files, connect selected Google Drive folders, or index website content from a URL or sitemap. Users ask questions in natural language and receive answers with source citations on every answer. Features include OCR for scanned PDFs, automatic content re-syncing, document categories and user-based access restrictions. Administrators can set up separate AI agents for teams such as HR, Sales and onboarding, each limited to its own categories, and embed a branded chat widget on an approved website domain. Other capabilities include a Local AI option for running a model on the customer's server, chat history, and reports on time saved, top questions and knowledge gaps. ÉN AI supports Vietnamese and English.
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About
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies with 50–300 employees, especially HR, Operations, and Customer Support teams that need fast answers from internal documents.
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Audience
Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationGolden Owl Corporation
Founded: 2023
Vietnam
enai.vn/en
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Company InformationVerizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
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Integrations
Google Drive
Not Supported
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