Emerald

Emerald

ISO Travel Solutions
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About

Manage your campaigns comprehensively - CRM for the tourism industry with comprehensive campaign management - for better processes, lower costs, and more satisfied customers. Your customers are your potential. Analyze and control your customer relationships – from the initial contact through to bookings and the resulting classification up to customer feedback and follow-up bookings. With Emerald, ISO has developed a CRM system tailored specifically to the needs of the tourism market. Emerald supports the entire process of the tourism value chain – from initial travel advisories to follow-up to the customer getting back for arranging the next trip. And thanks to its modular design, Emerald can be adapted to meet any demand. Also available, iEmerald – the mobile CRM for your sales staff. Optimized business processes in the marketing, sales and service departments. Higher customer loyalty thanks to a better understanding the customers’ needs.

About

Tide Software offers a next-generation, end-to-end travel technology platform that unifies and automates the daily operations of travel and tourism businesses by integrating core systems like enterprise resource planning, content management, product information management (PIM), customer relations management, document management, and an API hub into a single modular web-based solution designed to drive digital transformation in the travel sector. It enables real-time search and booking through a customizable website and headless CMS, supports dynamic packaging across multiple brands and languages, and aggregates external supplier inventories while handling complex pricing, margin calculation, and multi-currency exchange. Tide automates business processes such as quote and reservation management, communications, workflow scheduling, customer and supplier interactions, and operational bookkeeping with full accounting integration.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and businesses searching for a solution to manage their campaigns comprehensively

Audience

Travel agencies, tour operators, online travel providers, and travel tech teams who need an all-in-one cloud platform to manage bookings, customer relationships, and operations with automation and real-time insights

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ISO Travel Solutions
Founded: 1979
Germany
www.isotravel.com/en/solutions/customer-relationship-management

Company Information

Tide
Founded: 2020
Belgium
tidesoftware.be/

Alternatives

Alternatives

GP Travel Enterprise

GP Travel Enterprise

GP Solutions

Categories

CRM Supported

Categories

Travel Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Integrations

2Subscribe Supported
Adobe InDesign Not Supported
Amadeus Central Reservations System (CRS) Not Supported
GIATA Not Supported
Microsoft Outlook Supported
Tourplan Not Supported

Integrations

2Subscribe Not Supported
Adobe InDesign Supported
Amadeus Central Reservations System (CRS) Supported
GIATA Supported
Microsoft Outlook Not Supported
Tourplan Supported
Claim Emerald and update features and information
Claim Emerald and update features and information
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Claim Tide and update features and information