Emerald

Emerald

ISO Travel Solutions
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About

Manage your campaigns comprehensively - CRM for the tourism industry with comprehensive campaign management - for better processes, lower costs, and more satisfied customers. Your customers are your potential. Analyze and control your customer relationships – from the initial contact through to bookings and the resulting classification up to customer feedback and follow-up bookings. With Emerald, ISO has developed a CRM system tailored specifically to the needs of the tourism market. Emerald supports the entire process of the tourism value chain – from initial travel advisories to follow-up to the customer getting back for arranging the next trip. And thanks to its modular design, Emerald can be adapted to meet any demand. Also available, iEmerald – the mobile CRM for your sales staff. Optimized business processes in the marketing, sales and service departments. Higher customer loyalty thanks to a better understanding the customers’ needs.

About

ANIXE’S Resfinity Hotel Platform is a high-performance hotel sourcing and booking solution, built to provide an easy to use tool for managing longtail accommodation product. With Resfinity tour operators are able to efficiently increase their revenues and profit margins, using third-party hotel product from an ever-growing portfolio of selected suppliers… all under one roof, and with only one integration effort. ANIXE is a tech company focused on delivering advanced technological sales solutions for the travel, tourism and other industries. We were born on the verge of technology and travel. We develop SaaS products and services for the tourism industry and beyond. We grow digital travel & commerce. Resfinity Hotel specializes in third-party hotel supplier aggregation and distribution, accelerated search and response solutions, offline rate and availability exports in various formats, hotel and room type automated deduplication & mapping and high data load and traffic management.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and businesses searching for a solution to manage their campaigns comprehensively

Audience

Companies looking for an advanced Internet Booking Engines and specialized IT solutions for the travel sector. Our clients include: Tour Operators, Onlite Travel Agencies (OTA), Airlines, Travel Agencies, Destination Managment Companies (DMC), Bedbanks, Wholesalers etc.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Version Not Supported
Free Trial Supported

Pricing

Sign up for a demo to see pricing estimates for your needs and the scale of your business.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Before integrating the Resfinity API we knew that we would be connected to a large number of suppliers, but we didn’t expect such a huge amount of hotel offers. Some of the new hotels are now our best sellers.
  • I've been working in the travel industry for over 12 years and I've never used a product so intuitive & efficient before. Resfinity is by far the best deduplication and automated hotel and room mapping solution that I have ever used. It is easy to use, speeds up our workflow, and has been saving us so much time!
  • Hotel deduplication and room type mapping saved us a lot of manual work. The API is simple and unified across all hotel suppliers which is something you don't get from all hotel providers. Yield optimization is a no brainer. It's the gift that keeps on giving.
  • Hotel and room mapping brought order to our booking engine, before using ANIXE Resfinity we had too many duplicate offers from our suppliers which confused our customers. Resfinity has many options and additions which changed how we run our business. Yield Optimisation is a great example but there are many more.

Cons

  • A steep initial learning curve to use due to all the functionalities. When you have learned it, it’s easy to use though.
  • If you don’t know how to use it properly it can lead to some problems with displaying search results.
  • Not willing to deliver heavy customization is hindering us, but may turn out to be a blessing in disguise. We've learned to change our processes to match ANIXE's best practices and it seems to be working to our benefit.
  • The user interface is easy to navigate but it’s also possible to make mistakes which can affect the quality of future searches.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ISO Travel Solutions
Founded: 1979
Germany
www.isotravel.com/en/solutions/customer-relationship-management

Company Information

ANIXE
Founded: 1997
Poland
www.anixe.pl/

Alternatives

Alternatives

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Cangooroo Booking Engine

Juniper (Cangooroo)
Comingo

Comingo

Peleg
Illusions

Illusions

Illusions Online
REZY 360

REZY 360

TravelCreed

Categories

CRM Supported

Categories

Tour Operator Supported
Travel Supported
Travel Agency Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Airline Reservation System Features

Charter Reservations Supported
CRM Supported
Departure Control Not Supported
Disruption Management Not Supported
Distribution Management Supported
Loyalty Program Supported
Online Booking Supported
Payment Processing Supported
Revenue Management Supported
Self Service Portal Supported
Third Party Booking Supported

Tour Operator Features

Accommodation Booking Supported
Activities Booking Supported
Central Reservation System Supported
Coach Booking Not Supported
Custom Packages Supported
Customer Management Supported
GDS / OTA Integration Supported
Itinerary Creation Supported
Multi-Day Tours Not Supported
Payment Processing Supported
Price / Margin Management Supported
Promotions Management Supported
Quote Management Supported
Reservations Management Supported
Vendor Management Supported
Website Management Supported

Travel Agency Features

Central Reservation System Supported
Customer Database Supported
Flight Booking Supported
GDS / OTA Integration Supported
Itinerary Creation Not Supported
Marketing Management Not Supported
Payment Processing Supported
Promotions Management Supported
Quote Management Supported
Rental Car Reservations Supported
Single / Group Reservations Not Supported

Integrations

2Subscribe Supported
CarTrawler Not Supported
Chubb Not Supported
Microsoft Outlook Supported
PROS Pricing Not Supported
PayPal Not Supported
Peakwork Not Supported
RateHawk Not Supported
RateTiger Not Supported
SynXis Not Supported
Tour Partner Not Supported

Integrations

2Subscribe Not Supported
CarTrawler Supported
Chubb Supported
Microsoft Outlook Not Supported
PROS Pricing Supported
PayPal Supported
Peakwork Supported
RateHawk Supported
RateTiger Supported
SynXis Supported
Tour Partner Supported
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