Emerald

Emerald

ISO Travel Solutions
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About

Manage your campaigns comprehensively - CRM for the tourism industry with comprehensive campaign management - for better processes, lower costs, and more satisfied customers. Your customers are your potential. Analyze and control your customer relationships – from the initial contact through to bookings and the resulting classification up to customer feedback and follow-up bookings. With Emerald, ISO has developed a CRM system tailored specifically to the needs of the tourism market. Emerald supports the entire process of the tourism value chain – from initial travel advisories to follow-up to the customer getting back for arranging the next trip. And thanks to its modular design, Emerald can be adapted to meet any demand. Also available, iEmerald – the mobile CRM for your sales staff. Optimized business processes in the marketing, sales and service departments. Higher customer loyalty thanks to a better understanding the customers’ needs.

About

ANIXE’S Resfinity Hotel Platform is a high-performance hotel sourcing and booking solution, built to provide an easy to use tool for managing longtail accommodation product. With Resfinity tour operators are able to efficiently increase their revenues and profit margins, using third-party hotel product from an ever-growing portfolio of selected suppliers… all under one roof, and with only one integration effort. ANIXE is a tech company focused on delivering advanced technological sales solutions for the travel, tourism and other industries. We were born on the verge of technology and travel. We develop SaaS products and services for the tourism industry and beyond. We grow digital travel & commerce. Resfinity Hotel specializes in third-party hotel supplier aggregation and distribution, accelerated search and response solutions, offline rate and availability exports in various formats, hotel and room type automated deduplication & mapping and high data load and traffic management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and businesses searching for a solution to manage their campaigns comprehensively

Audience

Companies looking for an advanced Internet Booking Engines and specialized IT solutions for the travel sector. Our clients include: Tour Operators, Onlite Travel Agencies (OTA), Airlines, Travel Agencies, Destination Managment Companies (DMC), Bedbanks, Wholesalers etc.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Version
Free Trial

Pricing

Sign up for a demo to see pricing estimates for your needs and the scale of your business.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Before integrating the Resfinity API we knew that we would be connected to a large number of suppliers, but we didn’t expect such a huge amount of hotel offers. Some of the new hotels are now our best sellers.
  • I've been working in the travel industry for over 12 years and I've never used a product so intuitive & efficient before. Resfinity is by far the best deduplication and automated hotel and room mapping solution that I have ever used. It is easy to use, speeds up our workflow, and has been saving us so much time!
  • Hotel deduplication and room type mapping saved us a lot of manual work. The API is simple and unified across all hotel suppliers which is something you don't get from all hotel providers. Yield optimization is a no brainer. It's the gift that keeps on giving.
  • Hotel and room mapping brought order to our booking engine, before using ANIXE Resfinity we had too many duplicate offers from our suppliers which confused our customers. Resfinity has many options and additions which changed how we run our business. Yield Optimisation is a great example but there are many more.

Cons

  • A steep initial learning curve to use due to all the functionalities. When you have learned it, it’s easy to use though.
  • If you don’t know how to use it properly it can lead to some problems with displaying search results.
  • Not willing to deliver heavy customization is hindering us, but may turn out to be a blessing in disguise. We've learned to change our processes to match ANIXE's best practices and it seems to be working to our benefit.
  • The user interface is easy to navigate but it’s also possible to make mistakes which can affect the quality of future searches.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ISO Travel Solutions
Founded: 1979
Germany
www.isotravel.com/en/solutions/customer-relationship-management

Company Information

ANIXE
Founded: 1997
Poland
www.anixe.pl/

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REZY 360

REZY 360

TravelCreed

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Airline Reservation System Features

Charter Reservations
CRM
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking

Tour Operator Features

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Travel Agency Features

Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations

Integrations

2Subscribe
CarTrawler
Chubb
Microsoft Outlook
PROS Pricing
PayPal
Peakwork
RateHawk
RateTiger
SynXis
Tour Partner

Integrations

2Subscribe
CarTrawler
Chubb
Microsoft Outlook
PROS Pricing
PayPal
Peakwork
RateHawk
RateTiger
SynXis
Tour Partner
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