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About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

About

Team collaboration made easy with shared inboxes. Create common inboxes for your teams and give them the comfort of working in a transparent workspace. Stay informed on what's happening in your team all the time. Connect your team's email addresses to shared inboxes so each conversation is visible to every team member added to that inbox. TeamInbox gives you what you need for smart collaboration, all in one place. Conduct parallel discussions with your team about complex conversation so you can send out precise responses every time. An empty inbox is always satisfying. Assign thread to the person responsible, archive them once you're done replying, snooze threads of less priority, and thus have a cleared space. Since every thread can have an owner and each team member can clearly see who is working on what, your team can avoid doubling up on the same tasks. Save yourself the confusion of switching between multiple applications: channel your conversations to TeamInbox to streamline.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Audience

Companies and teams that want a shared inbox solution for email

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per user per month
Free Version
Free Trial

Pricing

$10 per month
$8 per month if billed annually.

For 5 users and 3 inboxes. For 5+ users, an extra $4 per user per month.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • With Emailgisitcs we can easily manage internal email inboxes to drive team productivity. Reports are robust and allow easy monitoring. Reply reminder alert to stay on time. Useful interactions to manage without switching to different tools.
  • #1- Works great for customer email support services. #2- Easy management for Microsoft 365 services. #3- Helps to collaborate and offers easy to assign emails #4- Useful insights to study business performance.

Cons

  • No cons, I will update if I face any bad experience.
  • #1- We had overall positive experiences with it.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Company Information

Zoho
Founded: 1996
India
www.zoho.com/teaminbox/

Alternatives

Alternatives

SEDNA

SEDNA

SEDNA Systems
WarmInbox

WarmInbox

Offpista LTD

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Mail360
Microsoft 365
Microsoft Outlook
Zoho Directory
Zoho Mail

Integrations

Mail360
Microsoft 365
Microsoft Outlook
Zoho Directory
Zoho Mail
Claim Emailgistics and update features and information
Claim Emailgistics and update features and information
Claim TeamInbox and update features and information
Claim TeamInbox and update features and information