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About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

About

The OpenText Core Email Continuity solution ensures continuous access to email even when your primary mail infrastructure goes down, by automatically redirecting messaging to a secure web portal or Outlook via POP/IMAP, allowing users to read, reply, forward, compose, and send email normally during outages. It provides up to 30 days of stored inbound messages, preserving recent email history. During a mail-server outage, incoming messages are spooled at the spam filter, and users are automatically directed to the continuity service; once the primary server returns online, all email activity (sent items, replies, forwards, new messages) syncs back automatically to the main mailbox, preserving continuity. It requires no additional hardware, it auto-provisions through a central portal, and runs transparently until needed. Access can be from any device, anywhere, via web or standard email clients.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Audience

Businesses and companies looking for a tool that provides guaranteed access to their email without downtime, ensuring productivity and continuity even during mail-server outages

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Company Information

OpenText
Founded: 1991
Canada
cybersecurity.opentext.com/products/email-security/email-continuity/

Alternatives

Alternatives

Mutant Mail

Mutant Mail

Fresent
BrandMail

BrandMail

BrandQuantum
Canit-Archiver

Canit-Archiver

Roaring Penguin Software

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Microsoft Outlook
Microsoft 365

Integrations

Microsoft Outlook
Microsoft 365
Claim Emailgistics and update features and information
Claim Emailgistics and update features and information
Claim OpenText Core Email Continuity​ and update features and information
Claim OpenText Core Email Continuity​ and update features and information