OpenText Core Email ContinuityOpenText
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Related Products
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About
Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.
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About
The OpenText Core Email Continuity solution ensures continuous access to email even when your primary mail infrastructure goes down, by automatically redirecting messaging to a secure web portal or Outlook via POP/IMAP, allowing users to read, reply, forward, compose, and send email normally during outages. It provides up to 30 days of stored inbound messages, preserving recent email history. During a mail-server outage, incoming messages are spooled at the spam filter, and users are automatically directed to the continuity service; once the primary server returns online, all email activity (sent items, replies, forwards, new messages) syncs back automatically to the main mailbox, preserving continuity. It requires no additional hardware, it auto-provisions through a central portal, and runs transparently until needed. Access can be from any device, anywhere, via web or standard email clients.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses and teams that use Microsoft 365 shared inboxes in Outlook
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Audience
Businesses and companies looking for a tool that provides guaranteed access to their email without downtime, ensuring productivity and continuity even during mail-server outages
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
$10 per user per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEmailgistics
Founded: 2019
Canada
emailgistics.com
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Company InformationOpenText
Founded: 1991
Canada
cybersecurity.opentext.com/products/email-security/email-continuity/
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Categories |
Categories |
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Email Management Features
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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