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About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

About

Take back control of your inbox. InMoat lets you select the types of emails that are important to you so that you never miss a beat! Smart Filters that you select will always be prioritized and sent to your Inbox. Your VIP List of Contacts Emails from within your organization such as your boss and colleagues are always going to be prioritized by default. InMoat lets you keep your Trusted Contact list up-to-date so that you can ensure your VIP list of contacts is always prioritized in your inbox. Your @InMoat Folder Review the non-so-urgent and less-important emails when it is convenient for you — so you're not wasting time in the middle of your workflow. Review all of your other emails in your @InMoat folder to be reviewed whenever you want. Your InMoat Dashboard Keep your inbox up-to-date by managing your email priorities from your InMoat dashboard. Review your suggested contacts to add to your Trusted list, update your Trusted Contacts, and update your Smart Filters.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Audience

Busy Email Users Looking to Gain Control of Their Incoming Emails

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

$9 per month
Billed annually
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • With Emailgisitcs we can easily manage internal email inboxes to drive team productivity. Reports are robust and allow easy monitoring. Reply reminder alert to stay on time. Useful interactions to manage without switching to different tools.
  • #1- Works great for customer email support services. #2- Easy management for Microsoft 365 services. #3- Helps to collaborate and offers easy to assign emails #4- Useful insights to study business performance.

Cons

  • No cons, I will update if I face any bad experience.
  • #1- We had overall positive experiences with it.

Pros & Cons from Real Users

Pros

  • The dashboard is user friendly and straight to the point. My initial setup took less than 5 minutes; since then I've only had to go back in a couple times to add new Trusted Contacts.
  • Easy interface, simple to setup, simple to maintain, clean Inbox!!!! I can't believe how much i've been missing.
  • Great dashboard that lets me filter and customize to only the types of emails I want to see. I only receive emails that are relevant and no longer need to weed through all of the junk mail!
  • Saves time and helps organize my daily onslaught of mail. Love it so much, helps me keep my mind on what matters.
  • Loved how clear my inbox felt. I used to dread waking up to many unread emails, not anymore. I was able to really focus on the emails that mattered and check my separate InMoat inbox when I wanted to look at more promotional emails.

Cons

  • At first, I forgot to go back into my InMoat Dashboard to add new Trusted Contacts and therefore missed a couple of emails. Now I just keep InMoat open in the tab next to my Gmail, so I can quickly hop in whenever I want to proactively add a new contact.
  • Not as powerful as other services, but much simpler.
  • Nothing really- very user friendly setup and easy to get moving on achieving inbox 0.
  • Would like to have more control over what I can define as useful or not useful blocking
  • Nothing, honestly love InMoat! I had a really great experience and it made my life a lot easier.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Company Information

InMoat
Founded: 2020
United States
www.inmoat.com

Alternatives

Alternatives

MailToDoList

MailToDoList

Fileographer, LLC
Oracle Moat

Oracle Moat

Oracle
QuickFile365

QuickFile365

Standss (South Pacific) Limited
VoiceMoat

VoiceMoat

VoiceMOAT

Categories

Customer Service Supported
Email Management Supported

Categories

Email Archiving Supported
Email Management Supported
Productivity Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Not Supported
Shared Inboxes Not Supported
Signature Management Not Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported

Email Archiving Features

Access Control Not Supported
Backup Management Not Supported
Compliance Management Not Supported
Data Deduplication Not Supported
Data Export Not Supported
eDiscovery Not Supported
Encryption Not Supported
Retention Management Not Supported
Storage Management Supported
Threat Protection Supported

Productivity Features

Collaboration Not Supported
Database Creation Not Supported
Document Creation Not Supported
File Sharing Not Supported
Notes Management Not Supported
Office Suite Not Supported
Presentation Tools Not Supported
Project Management Not Supported
Task Management Supported
Team Chat Not Supported

Integrations

Microsoft Outlook Supported
Gmail Not Supported
Microsoft 365 Supported

Integrations

Microsoft Outlook Supported
Gmail Supported
Microsoft 365 Not Supported
Claim Emailgistics and update features and information
Claim Emailgistics and update features and information
Claim InMoat and update features and information
Claim InMoat and update features and information