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About

Elevate by Marmeto is an analytics platform built specifically for Shopify SaaS app companies that need clearer visibility into revenue, customers, churn, and growth. The platform helps app businesses track key SaaS metrics such as MRR, ARR, recurring revenue, new MRR, net growth, installs, active customers, customer LTV, retention, customer churn, and revenue churn. Elevate gives founders, product leaders, and growth teams a centralized dashboard for understanding business performance and making data-driven decisions. It is designed to help Shopify app companies identify growth trends, monitor customer health, analyze retention, and optimize their products with more confidence. The platform was inspired by Mantle’s impact on the Shopify SaaS ecosystem and aims to continue supporting app partners with focused analytics and growth insights.

About

Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. The base is free forever, with unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, contacts and segments shown on the Shopify customer page, loyalty points and referrals, and analytics. When a store is ready, the All-in plan turns on AI agents: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. All-in includes 10,000 AI conversations per month. Reponse works in English and French and installs from the Shopify App Store.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Shopify SaaS app founders, app partners, developers, product leaders, growth teams, and ecommerce software companies that need revenue analytics, customer analytics, churn tracking, retention insights, and business performance dashboards

Audience

Shopify merchants and ecommerce support teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$49/month/user
Free Version
Free Trial

Pricing

$299/month
Free plan: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats. All-in plan: $299/month with AI agents and 10,000 AI conversations per month, then $0.05 per extra conversation. Billed through Shopify.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Marmeto
Founded: 2017
India
marmeto.com

Company Information

Reponse
France
reponse.ai

Alternatives

Alternatives

Maxdesk

Maxdesk

MXG Infotech Pvt Ltd

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Shopify

Integrations

Shopify
Claim Elevate by Marmeto and update features and information
Claim Elevate by Marmeto and update features and information
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Claim Reponse and update features and information