EdgertonAutomated Edge
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Related Products
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About
Edgerton is the AI companion that learns how your team works, with consent, and finds what to automate. EdgeKeeper replaces shadow AI with approved, private AI.
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About
The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Small to Midsized business
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Audience
Companies interested in a hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationAutomated Edge
United States
automatededge.ai
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Company InformationSwish.ai
Founded: 2017
Israel
swish.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Azure DevOps Server
Not Supported
BMC Helix Digital Workplace
Not Supported
CA Flowdock
Not Supported
Datadog
Not Supported
GitHub
Not Supported
Jira
Not Supported
Salesforce
Not Supported
ServiceNow
Not Supported
Skilling
Not Supported
Splunk Cloud Platform
Not Supported
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Integrations
Azure DevOps Server
Supported
BMC Helix Digital Workplace
Supported
CA Flowdock
Supported
Datadog
Supported
GitHub
Supported
Jira
Supported
Salesforce
Supported
ServiceNow
Supported
Skilling
Supported
Splunk Cloud Platform
Supported
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