Edgerton

Edgerton

Automated Edge
+
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About

Edgerton is the AI companion that learns how your team works, with consent, and finds what to automate. EdgeKeeper replaces shadow AI with approved, private AI.

About

The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small to Midsized business

Audience

Companies interested in a hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • There is really nothing I like about the Swish AI product. It is redundant, and is completely unnecessary given that there are many ITSM platforms that already have native AI capabilities.

Cons

  • Swish is a standalone AI tool that requires integration with other ITSM systems. However, there is no product/market fit for Swish because all of the top ITSM tools already have native AI capabilities. I would characterize Swish as a product in search of a market. It has no use case that I'm aware of. The Swish integrations I witnessed were problematic, to say the least. They were complex, time consuming, costly, and did not achieve their objectives.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Automated Edge
United States
automatededge.ai

Company Information

Swish.ai
Founded: 2017
Israel
swish.ai/

Alternatives

Alternatives

Categories

Process Mining Supported

Categories

Hyperautomation Supported
ITSM Supported
Process Mining Supported

Integrations

Azure DevOps Server Not Supported
BMC Helix Digital Workplace Not Supported
CA Flowdock Not Supported
Datadog Not Supported
GitHub Not Supported
Jira Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Skilling Not Supported
Splunk Cloud Platform Not Supported

Integrations

Azure DevOps Server Supported
BMC Helix Digital Workplace Supported
CA Flowdock Supported
Datadog Supported
GitHub Supported
Jira Supported
Salesforce Supported
ServiceNow Supported
Skilling Supported
Splunk Cloud Platform Supported
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