Swish.ai Alternatives

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

ChangeGear is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. ChangeGear is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, ChangeGear provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. ChangeGear includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.

Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. ‍Create reports and dashboards that you can share with your team or organization. Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.

BlueDolphin is an all-encompassing Enterprise SaaS solution designed to empower CIOs and Enterprise Architects in navigating complex business transformations. By providing a unified platform for multiple stakeholders, BlueDolphin streamlines collaboration and decision-making based on actionable data insights. With BlueDolphin, you can: - Centralize planning by modeling projects, systems, applications, and data all within a single interface. - Foster agility in execution through real-time collaboration among teams. - Drive informed decisions with robust data analytics that spotlight the impact on business processes and architecture. - Moreover, BlueDolphin eliminates the hurdles in cross-functional collaboration by integrating a comprehensive set of modeling languages, effectively bridging the gap between architecture and process management. Elevate your digital transformation journey with BlueDolphin's intelligent and agile capabilities.

Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform. Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise. Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents.   ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise.

ThinkOwl is the one-stop solution for your customer support needs. Built on cloud architecture, ThinkOwl is embedded with AI-powered tools that streamline every workflow right from ticket management to client satisfaction. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers. Furthermore, ThinkOwl helps analyze customer data and provides advanced reports that enable users to get real-time insight into operations via key performance metrics across topics, teams, and channels. Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-ey view of all your customer data. ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.

atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.

Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.

Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront.

Transform your customer experience with Maven’s generative AI without the complex setup. Delivers answers grounded in truth for even the most challenging questions. Can ingest any kind of structured or unstructured data to be deployed with one line of code in days, not months. Easily integrates into your knowledge and ticketing systems, with advanced security and compliance standards. Forget bot frustrations and manual decision trees. Maven is not just another ticketing system or chatbot. It’s a comprehensive generative AI native solution designed to transform the customer support landscape, without the headache. Our generative AI solutions accurately answer, personalize user interactions, and take action across the entire support workflow. Empower customers to easily find what they need, wherever they are, with AI help desks and conversational chat agents. Empower human agents to provide the best proactive support with advanced AI knowledge search and co-pilot assistants.

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human

SaaS-Based predictive IT service management for your modern enterprise. BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud. Everything you need to deliver predictive, industry-leading service management. Cognitive automation capabilities that transform the agent experience. BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments. Powerful, stunning reports and visualizations allowing data driven insights. Modern persona-based UX optimized across devices. Container deployment to run in any type of public cloud. New BMC Helix Integration Platform delivers industry-leading iPaaS to increase usability, adaptability, and scalability. Transform the agent experience with cognitive automation.

ezdesk solution is a comprehensive software platform that enables businesses to provide exceptional customer support and effectively manage customer inquiries, issues, and requests. This tool is essential for businesses of all sizes to enhance customer satisfaction, streamline internal processes, and maintain a positive brand image. AI algorithms can automatically tag and categorize incoming tickets based on their content, enabling better organization and prioritization. By analyzing historical data, AI can predict periods of high-ticket volume, allowing support teams to proactively allocate resources and manage staffing levels. AI algorithms can analyze the content of incoming tickets and intelligently route them to the most appropriate department or agent based on the nature of the issue.

Know which support tickets require immediate attention, keep your service teams organized and, most importantly, your customers happy. Y Meadows will automatically gather information from disparate systems, eliminating the need for service agents to swivel from system to system. Let Y Meadows resolve the simple tickets so you can focus solely on the complex ones. Train machine learning models to not just read messages, but understand them contextually using your own terminology with custom "Labeling." Y Meadows AI can integrate with your internal systems as well as any ticketing system. Leverage artificial intelligence to set the exact path that a certain type of ticket will go on using branching logic to perform simple or complex actions across multiple systems. Supervise automation journeys with human reviews, particularly for tickets that require 100% accuracy.

Supercharged ITSM. One platform for service and projects together with enterprise integration and automation. Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements.

Get a 360-degree view of your supply chain, customer service, IoT, or any other business. ARIS Process Mining lets you understand your process data and their dependencies to find patterns, anomalies and opportunities for improvement. Explore the process mining basics, learning how to compare designed processes to as-is processes, seeing if they execute as planned and make changes before they impact your bottom line. Simulate and analyze process optimization scenarios to determine the best path to improvement. Mine your data for process optimization and discover how your business really operates. Use these insights to check for variations and to examine your processes as designed. Analyze your process KPIs and automatically identify the patterns that influence them via AI. Use analyses to discover weaknesses and resolve deviations.

StereoLOGIC provides a complete set of tools you need to analyze and optimize your enterprise operations. You can easily use all analytical capabilities from Operational Intelligence to Process Mining and Task Mining without any additional effort within the same automated modelling platform. StereoLOGIC serves as the first step to successful Digital Transformation as well as post-transformation validation. StereoLOGIC helps to accelerate the implementation of RPA and reduce the risk of failure. StereoLOGIC process discovery, mining and diagnostics improves operational efficiency for AML operations. StereoLOGIC delivers best in class solutions enabling leading organizations to deliver impactful transformational results. StereoLOGIC will provide you with accurate and real-time answers to questions. Our customers also choose StereoLOGIC because it offers quick start, instant results and works remotely.

Your automated support solution that enables brilliant experience and excellent service at scale. Deflect up to 60% of your incoming customer requests even before tickets are created with instant responses at a fraction of the cost. Your Percept.AI agent will seamlessly hand over complicated tickets to your human team with rich conversation context summarization to empower your agents to resolve tier two and three cases 5-10x faster. Gain an advantage by having a holistic report of your customers’ intents with context-aware analytics, and anticipate customer issues before they happen. Best-in-class natural language understanding ability with over 95% AI accuracy, powered by our proprietary technology built by AI experts from Google/FB/Amazon/Y-Combinator.

Gain unprecedented insights designed to power your process optimization with 360-degree views of your automated process mining, discovery, and documentation data. That's the goal of enterprises everywhere. Automation is one viable solution. Yet to take full advantage of strategies like robotic process automation, you must understand what to automate and when. Process Intelligence from Worksoft delivers unprecedented insights by combining data from process discovery, test automation, and multiple other sources to provide a holistic view of your processes, plus actionable insights to determine strategic next steps. Worksoft's Process Intelligence delivers real-world insights so you can seize the benefits of process automation at speed and scale. The Worksoft Process Intelligence dashboard uses artificial intelligence and machine learning to bring together multi-source, multi-variant data, offering a 360-degree view of your end-to-end processes.

Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice. Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets. The best AI chatbots see beyond phrasing and into the underlying intent to understand what your customers are saying – no matter how they ask. Just like a human, we tailor the conversation to the individual customer and their current context. The result is meaningful, on-brand interactions that actually resolve issues. Deliver exceptional support, on any channel Scale out AI chatbots across email, chat and messaging. No matter where your customers are, you can provide effortless and meaningful resolutions. Sit back and watch customer satisfaction soar. It’s incredibly easy to get started. Let our experienced customer success team guide you along the way.

Optimize business processes. Uncover trends and patterns using in-platform process mining. Get deep insight into processes to understand the root cause of how and why issues occur. View and analyze team performance across your organization and improve workgroup results. Streamline work by uncovering and removing redundant tasks and bottlenecks in business processes. Drive service excellence with an easy visual map for mining real-time process performance. Uncover hidden inefficiencies with the push of a button using process data. See a visual representation of process flows to identify bottlenecks and make improvements quickly. Optimize processes fast with AI-powered analysis to detect undesired process behavior. Establish greater regulatory compliance by proactively identifying process deviations and anomalies.

Soroco Scout is a powerful process discovery and task mining tool developed by Soroco. It helps organizations understand how their teams work by analyzing digital interactions across multiple platforms. Scout gathers detailed insights into the workflows and patterns of daily tasks, revealing inefficiencies and bottlenecks in business processes. Using AI and machine learning, it provides data-driven recommendations to optimize operations, streamline workflows, and improve productivity. Soroco Scout empowers companies to make more informed decisions by mapping out how work is truly done, offering a comprehensive view of employee activity and areas for potential automation. This leads to more efficient processes and cost savings across the organization.

Become a fully automated enterprise™ with the UiPath Platform. A fully automated enterprise is a digitally transformed enterprise. Create business resilience, speed, and agility, and unburden people from mundane work with the automation platform that has it all. Use the data from your business applications (like ERP and CRM) to give you a detailed understanding of complex business processes. You’ll know what to automate and how to do it best—and be able to prove impact, too. UiPath is an innovative Robotic Process Automation (RPA) and process mining enterprise platform that empowers organizations to efficiently automate business processes, helping companies become digital businesses faster and gain a valuable advantage on their path to AI. Scalable, extensible, and sustainable, UiPath lets users design their own workflows visually--no scripting or coding required. The platform also features full auditing capabilities, advanced analytical reporting, and customizable dashboards.

KYP.ai fills every data gap in your organization by capturing and identifying how processes, tasks, and the human elements of your workforce can achieve peak efficiency with sustainable outcomes. The KYP.ai platform enhances enterprise efficiency by capturing and analyzing operational data. Enterprise-grade AI identifies the most effective ways to improve, streamline, or automate work, helping organizations prioritize digital transformation at scale. Real-time data is continuously collected and transformed into actionable insights that support decision-making and long-term strategies using leading AI. Use KYP.ai to calculate your business case in a few clicks. Help build successful transformation across the entire organization by continuously mining your data for valuable business cases. Access personalized dashboards that give teams and individuals precise, clutter-free insights. Interactive intelligence pinpoints high-impact areas for business growth and success.

Ducky learns from tools like Slack, Notion, & Jira to help support agents find the right information, and respond to customers, in seconds. Ducky uses AI to search any internal knowledge source like Slack, Notion, Jira, Google Drive, Confluence, and Airtable, as well as previous support tickets, to deliver the most up-to-date answer automatically. Ducky knows the answer to customer questions and creates a response in your brand’s tone, ensuring personalized, consistent communication for every customer interaction. Connect to any support platform & knowledge source. You’ve got incredible support agents. Ducky helps them move faster and work more effectively. Support agents are the lifeline of your business. Ducky helps customer support teams perform at their best with AI-driven automation. Ducky helps them find answers faster while reducing frustration and burnout. With Ducky, your agents can help customers with greater accuracy leaving them happy as a duck in water.

Wizr.ai is a pioneer in AI-powered customer service solutions, transforming customer support through intelligent automation. Founded in 2023 by Sirish Kosaraju (CEO) and Rajesh Padinjaremadam (COO), Wizr.ai enhances customer experience, efficiency, and overall satisfaction. Our core products include CX Control Room, which utilizes customer sentiment analysis for proactive insights, and CX Agent Assist, providing real-time support to empower agents effectively. CX Auto Solve automates routine queries, handling up to 45% of common issues, allowing agents to focus on complex tasks. AI Studio enables businesses to create custom AI workflows tailored to their unique needs. Wizr.ai streamlines ticket management with automated tagging for faster categorization and prioritization. As a generative AI platform for customer support, our solutions drive seamless automation & predictive insights. To learn how these innovative tools can benefit your business, request a demo at Wizr.ai today!

Turn your content into an AI copilot you can trust. Answer user, support, and sales questions powered by your own knowledge base. Add Inkeep to your docs, website, app, or community in less than 10 minutes. Use our APIs to power your own UX or copilot. Focus on novel questions and save hundreds of hours for your support and engineering teams. Our AI assistant provides rich citations, admits when it doesn't know and stays on topic. Add helpful links to your support channels or create a support ticket right from the chat. Get insights on where users are getting stuck and what they are asking for. We also care deeply about end-user experiences, zero-effort onboarding, and actionable reporting for product teams. We built our product and team to deliver best-in-class experiences. Product and content teams often use insights to prioritize content creation and product improvements that address the root causes of user questions.

Enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice. Help customers with even their most complex issues, whether making an exchange or updating a subscription. Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience. Sierra’s conversational AI platform enables your company to build an AI agent that is personalized to your business and customers. Imbue your agent with your company’s identity, policies, processes, and knowledge, ensuring your agent represents the best of your business. Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies. Conversational AI isn’t just about answering questions and with Sierra, your AI agent can take action.

Engage, convert and retain your customers on the touchpoints they prefer at any time. Provide multilingual AI-powered self-service that understands customers intents. Automatically localize your language and dialect to match your customer’s preferences. Instantly answer customers questions and inquiries. Convert booking, refund or purchasing requests into a placed order by AI-powered self-service. Place cancellation or complaints requests about products automatically, no need for agent support. Free up time of repetitive tasks and let your team focus on what matters. Stay on top of your current operations including sales, marketing and customer support interactions. Support business users with analytics and management dashboard to get a full insight about workflow. Live agents manage all live conversations across channels from one unified desktop.

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers. Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction. Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime savings. Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs. Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Free up your service desk agents to prioritize the issues that matter, and leave the routine tasks to FootPrints. Whether it’s email or automated workflows for approvals and ticket routing, be confident knowing FootPrints is working without the need for intervention. Proven fast time to value, out-of-the-box best-practice templates, flexible licensing options, and minimal hardware requirements make FootPrints the service management solution of choice. Go above and beyond service desk basics with easy to configure integrations, and the ability to adopt processes as your organization grows. FootPrints gives you the ability to provide solutions for project management, bug tracking, HR, facilities, and more, in one application.

Discover the perfect intersection where AI enhances customer support. A sleek, intelligent AI-powered ticket system, designed to optimize productivity. Transform your actionable tickets into to-do lists, organize them into tabs, all wrapped up with best UX. Say goodbye to sorting through ticket to find what requires action. Userscom identifies the important tasks and turns them into to-dos. This is a productivity booster. Get clarity while responding. See customer plan, email, and custom attributes on the right side of the ticket for more personalized interactions. Embed our contact form on your website & reply to the queries from our intuitive dashboard. Easily send responses to your Userscom dashboard by using our API into your existing forms.

Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses.

Generate visual and actionable insight about your process from raw data in less than 5 minutes. The revolutionary process mining technology in Disco helps you to create beautiful visual maps from your process data in minutes, not weeks. Optimize performance, control deviations, or explore variations. Disco does it, easy and fast. Disco was built by former leading academics with more than eight years of process mining experience. With Disco, we have used our experience from countless process mining projects and designed a tool that fits perfectly into the workflow of professionals. Disco contains the fastest process mining algorithms, and the most efficient log management and filtering framework. On top of that, you get an obsessively streamlined user experience, allowing you to move fast. Because what counts is performance from start to finish. Software should serve the user, not the other way around.

Get to know the agile Enterprise Performance Intelligence Platform MPM - the Process Mining solution with the fastest Time to Value. Easy data sourcing and preparation, a unique analyzing experience, intuitive action management - MPM offers you an all-in-one platform to increase your process efficiency. From medium-sized businesses to large corporations. On-premise or from the cloud. Scalability, flexibility and agility are the hallmarks of MPM. Dive deeper into your business processes to bring automation opportunities to the surface. Experience the team players process and desktop mining live: Watch an exciting demo by our experts and see how valuable data traces are recorded from user interactions with the desktop and then interpreted in the process mining dashboard. MPM ProcessMining and nice invite you to discover the next level of process transparency and automation.

Paxray, is a hybrid platform combining process and task mining functionality with no integration headaches (as required by traditional process mining solutions) and all on-premise or in a client's private cloud, alleviating security concerns when sensitive data is handled. All data is processed and analyzed on site. Accurately identify business process improvements, automation potential, check compliance, check software license overspends, automatically create workflow and RPA documentation, time factoring, case ID tracking. Automatic detection of all current live workflows Extensive anonymization rules

Your organization’s efficiency, agility, and resilience goals can only be met by having visibility into your actual processes and where they can be improved. QAD Process Intelligence, formerly Livejourney, combines leading-edge process mining with industry best practices to enable radical and actionable business transparency: - Monitor processes around-the-clock and receive deviation alerts without adding headcount - Eliminate the inefficiencies inherent to processes designed around assumption-based models - Predict continuous improvement outcomes with greater confidence - Ensure relevant results around real business processes through out-of-the-box use cases

The first step to improving a process is to understand it. Bloomfilter uses process mining to analyze time-series data from your entire stack and build a model of your team's unique software development process – and then helps you optimize it. Visualize cost breakdown between build, run, and maintain. While software development is both an art and a science, data-driven teams ship more often and innovate faster. Translate sprints and points into dollars and cents. Understand where your process breaks down, and get best practices on how to improve it. Increase predictability when scoping work and estimating when new features will ship. Get objective analysis on your development process in a language everyone understands.

Celonis turns business processes into extraordinary experiences. Discover how your processes really run. Use your digital footprint to understand the root causes of process deviations and inefficiency. Enhance processes with AI-powered tools. Intelligent recommended actions allow every employee to remove process friction. Monitor process improvement over time. Track, measure, and celebrate process transformation business impact. Celonis has one very simple goal: to analyze today’s processes to make tomorrow’s world more efficient. We are dedicated to pursuing this vision with passion and purposefulness. In our opinion, any company can achieve great things, regardless of its size, industry, or history. Celonis process mining is the new standard in Big Data Analytics designed to help companies around the world save valuable time and money through improved process transparency and efficiency. We hope you will join us on this journey.

Process mining is the art of automatically mapping processes to understand where we can gain in efficiency. Automation is the art of creating virtual assistants that handle low value-added tasks. Data visualization is the art of turning data into insights comprehensible by everyone. Through machine learning and artificial intelligence, we can use your data to predict and to extract insights. Our technology can digitalize files to extract relevant information and automatically integrate it to your information systems. Financial services are turning to automation for one reason, they are overwhelmed. With numerous steps, it is easy to forget operations, make errors and to lose time. We can automatically generate structured and coherent reports with neural language generation. A report that required 3 days of work can now be created in 30 minutes.

Recently, we released version 2.0 of our Case Management platform, edoras one. One of the most significant new features is the experimental support of DMN standard Decision Tables. Experimental, because this is the first release we’ve made them available, but they will soon become a meaningful part of many processes and cases. Decision Tables bring a business user-friendly way of working with business rules. Looking like a spreadsheet, they allow complex conditions to be evaluated and conclusions to be determined. Instead of decision logic being hidden for users in code or expressions, Decision Tables make it very easy to both describe and understand the rules being evaluated. The use of Decision Tables will grow throughout many aspects of capturing a business problem, so it’s worth getting some experience with them: you’ll be able to get many benefits from them in future updates. With edoras one 2.0, we finally bring a new public contract for our REST API.

Seerene’s Digital Engineering Platform is a software analytics and process mining technology that analyzes and visualizes the software development processes in your company. It reveals weaknesses and turns your organization into a well-oiled machine, delivering software efficiently, cost-effectively, quickly, and with the highest quality. Seerene provides decision-makers with the information needed to actively drive their organization towards 360° software excellence. Reveal code that frequently contains defects and kills developer productivity.​ Reveal lighthouse teams and transfer their best-practice processes across the entire workforce.​ Reveal defect risks in release candidates with a holistic X-ray of code, development hotspots and tests. Reveal features with a mismatch between invested developer time und created user value.​ Reveal code that is never executed by end-users and produces unnecessary maintenance costs.​

Empower your business to answer the questions that matter most with self-service operational analytics and ready-to-run business reports across core processes. What if there was a way to really understand what’s going on in your organization? A way to not only report on events, but to react in real time to insights surfaced from deep within your supply chain, finance, manufacturing and distribution processes? Change the way you respond to the ever-shifting business landscape. Magnitude Angles helps you uncover insights previously locked deep in your SAP or Oracle ERP system and streamlines the data analysis process. Traditional BI tools understand rows, tables, and columns, but they have no concept of materials, orders, or cash. Angles is built on top of a context-aware, process-rich business data model that translates complex ERP data architectures into self-service business analytics, putting data closer to decision and helping turn data into insight, and insight into action.

BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction. The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times. BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.

Achieve Better Business Outcomes with 360-Degree Process Insights to Inform and Scale Automated Testing and extend automation for maximum value. Known by leading global enterprises as the "gold standard" for automated testing, Worksoft is a long-time leader in driving innovation for automation. Together with our customers, we’ve recognized an evolution of automation with a natural convergence of test automation, process discovery and intelligence, and RPA. Worksoft is the only automation software provider delivering a single platform that spans these functions to deliver unprecedented capabilities to understand and de-risk complex business processes, gain insights on how to maximize automation ROI, and track ongoing process optimization results. Worksoft Certify allows you to easily create, maintain, share, and consume automated end-to-end business process tests as part of continuous testing, integration, and delivery cycles.

At Aptivio, we’re the future of sales. Our all-in-one AI platform positions companies to achieve sustainable growth today and tomorrow. We leverage artificial intelligence to free up sales reps from mundane tasks. Aptivio helps Chief Revenue Officers with opportunity discovery, revenue conversions, unifying sales and marketing, and optimizing the selling experience. Our Buyer Intent AI platform empowers sales reps with real-time signals and actionable insights to anticipate the needs of customers before the competition. Aptivio offers seamless user experience and adoption that’s self-service and easy to instantly set up. We reveal buyer intent and sales-ready opportunities within 48 hours, tailored to your go-to-market playbook. We’re backed by Panoramic Ventures and Quake Capital and deliver sales pipeline growth to market-leading firms such as Capgemini, Tonkean, LexisNexis, and more.

FortressIQ enables enterprises to decode work, transform experiences, and enhance workflows with the industry’s most advanced process intelligence platform. Using innovative computer vision and artificial intelligence, FortressIQ delivers unprecedented process insights, extremely fast, and with detail and accuracy unattainable with traditional methods. The platform autonomously acquires process data at scale even as processes extend across systems, empowering enterprises to understand, monitor, and improve operations, employee and customer experiences, and every business process. FortressIQ was founded in 2017, and is backed by Lightspeed Venture Partners, Boldstart Ventures, Comcast Ventures, Eniac Ventures, M12 and Tiger Global. Pinpoint inefficiencies and process variations continuously and automatically to reveal optimal process paths and reduce time to automation.

Stylo is AI that tells you where to most effectively spend your time to improve the customer experience. This leads to happier customers, more productive employees, and reduced churn. At Stylo, our mission is to create a world where every customer impacting decision is made with evidence. We believe that every single interaction provides critical insights into what actions should be taken. To accomplish this, we constructed next-generation Artificial Intelligence to analyze every source of customer information — from email, support tickets, salesforce notes, and more. By knowing what your customers really think, become the customer's hero to conquer churn, close upsell, and gain efficiency like never before.

A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.