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Dialogflow
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
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IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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Commerce Layer
Commerce Layer is a composable ecommerce platform with native multi-market capability. Our services power enterprise-grade ecommerce to any frontend - websites, mobile apps, IoT devices, voice-activated assistants, or any JAMstack architecture. Our developer-first approach underlines the wide range of developer tools - from our high-performance APIs to our micro frontend applications that operate from the client-side - making things easier for developers building composable commerce stores.
Build unique, blazing fast ecommerce websites without worrying about servers and security. Use Jekyll, Next.js, Hugo, Gatsby, Nuxt.js or any of the 200+ available SSGs to build a static website. Give your content editors a best of breed headless CMS like Contentful, DatoCMS, Prismic, GraphCMS, Forestry, or any of the 100+ options that you can choose from. Seamlessy integrate prices, inventory, checkout, and customer accounts through the API.
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CSS IMPACT
CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.
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Play.ht
AI Powered Text to Voice Generation.
Play.ht offers uncanny, high-fidelity AI Voices for any project where you need human-sounding voice overs and performances.
Hollywood studios, auto manufacturers, and other large enterprises use Play.ht to create realistic and engaging voiceovers quickly, without the hassle of scheduling and hiring voice talent. Our voices sound natural, expressive, and engaging, just like human voice talent.
Play.ht offers API access as well as an online rich-text editor that allows you to generate entire performances with multiple speakers, edit their pacing, and generate unique versions of each paragraph - all within seconds.
Join other companies looking to scale up and simplify their voice work by scheduling a live demo today.
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Twilio Voice
Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Create an engaging voice experience that you can quickly scale and modify with a wide array of customization options and resources, like our Voice SDK. Then, add on features like Interactive Voice Response (IVR), recording transcriptions, and speech recognition to create an experience that your customers will appreciate.
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Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
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Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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Bridge
Bridge is a Learning (LMS) & Employee Development (performance management and skills) platform that uniquely combines learning management, career & skill development, and performance management – all in one easy to use solution.
With Bridge, you can consolidate your learning tech stack resulting in streamlined training and development programs, saved admin time, and a more engaging experience for employees and managers alike. Featuring a world-class LMS with personalized and automated learning journeys, 2 different course authoring tools, advanced media and video management, analytics and more. Add on top of that performance tools like managers 1 on 1s, performance conversations, career development plans, and skill management, and its easy to see the power in streamlining your tools into one platform with Bridge.
Used by more than 1000 organizations, Bridge helps them achieve their strategic people development goals by through learning, performance and skills management.
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Sendbird
Sendbird's chat, voice, and video APIs power conversations and communities in hundreds of the most innovative apps and products. Sendbird’s feature-rich platform, and pre-fab UI components make developers more productive. We take care of a ton of operational complexity under the hood, so you can power a rich chat service, and life-like voice, and video experiences, and not worry about features, edge cases, reliability, or scale.
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Google Cloud Speech-to-Text
Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device.
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